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Hotéis Real Portugal chooses Alcatel-Lucent communications solutions for the newest Luxury Hotel Grand Real Villa Itália – Hotel & SPA***** in Cascais, Portugal


Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced that it has been selected by Hotéis Real Portugal to supply a new Voice over IP (VoIP) communications infrastructure that will provide guests with a new dimension of luxury hospitality and a new level of service, transforming the customer experience.

The new network, part of a competitive transformation within Hotéis Real, will help take superior customer service to the next level. To this end, Alcatel-Lucent’s solution provide guests a unique communication experience, which ensures the integration of new hospitality concepts, such as voice and text messaging to in-hotel wireless phones and a virtual concierge available through in-room phones. A guest room phone can become an extended multi-purpose interface where Hotel Grand Real Villa Itália guests have location-based information at their fingertips via IP phones. The phones will display up-to-date information on anything from guest welcome and hotel board presentation, leisure activities, news, navigational maps or weather, and provide mobility for the in-room guest.

The fully-integrated communications infrastructure will also enable the hotel to offer guests services such as IP telephony, Wireless LAN (WLAN), and High-Speed Internet Access. In addition, the new communications infrastructure provides the hotel management with the necessary back office systems and front office applications to deliver superior customer service.

Alcatel-Lucent’s solution includes OmniSwitch and OmniAccess switches to support Wi-Fi, data and VoIP, LAN telephony (IP Server Communications, IP phones, Wi-Fi IP phones), XML hospitality added value applications and Fortinet security solutions.

“Our guests expect the luxury our hotels have come to offer. In taking customer service to the next level, we recognized we needed to transform the customer experience, and embraced technology to do so,” said João Melchior, Technical Services Director of Hotéis Real. “Though our exclusive communications system, will give guests access to all the information needed for their visit to the hotel, surrounding area, leisure plans, etc., without having to leave the room, adding to a new dimension of luxury hospitality.”

“Hotéis Real distinguishes itself in its industry by providing luxury accommodations in combination with world class business services. They truly understand that today’s new generation of traveller is accustomed to operating in an always-on communications environment,” said Nuno Almeida Carvalho, Enterprise and Vertical Markets General Manager for Alcatel-Lucent in Portugal. “We are proud to partner with Hotéis Real to provide a complete communications network designed from the ground-up which will accommodate the needs of its high calibre business travellers, while helping Hotéis Real to ensure guest satisfaction, loyalty and repeat business.” added Alcatel-Lucent spokesperson.

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