Russia’s Largest Private Energy Company, IES-Holding, Creates Modern Billing System with Oracle(r)Utilities Solutions
Single, Centralized Customer Care and Billing System to Serve 9.9 Million Customers in 20 Regions of Russia and the Commonwealth of Independent States.
REDWOOD SHORES, Calif. Oracle today announced that IES-Holding, one of the largest private energy companies in Russia, has created a national customer billing center using Oracle(r) Utilities Customer Care and Billing and Oracle Utilities Business Advisor, both from the former SPL WorldGroup. Oracle Utilities solutions will help IES-Holding reduce billing costs through a more centralized and efficient billing system that will improve customer service for the company’s 9.9 million customers in more than 20 regions of Russia and the Commonwealth of Independent States (CIS).
After acquiring the strategic assets of several Russian energy companies, IES-Holding sought to consolidate and modernize its retail functions to increase efficiency and operate profitably. “Transforming customer service is one of our main priorities,” said Eduard Smelov, Senior Vice-President of Strategy and Development for IES-Holding. “Russian utilities have only recently begun working in a competitive environment as a result of privatization. In order to make our companies more competitive, we needed to change our technology and move to using modern information systems. We rely on IT as an enabler to gain solid competitive advantage through efficient customer service leading to increased profitability.”
To create greater customer service efficiency, IES-Holding created a specialized billing center based on the Oracle Utilities Customer Care and Billing solution. The center unifies and automates information pertaining to customers, including billing, call-center and online payment services.
“We selected Oracle Utilities after an extensive evaluation of multiple vendors,” said Sergei Shametko, Billing Center General Manager for IES-Holding. “We chose Oracle Utilities solutions to seamlessly extend our existing Oracle applications footprint. Leveraging Oracle’s capabilities to streamline and automate our utilities retail activity will help us provide first-rate customer service and capture long-term competitive advantage in the market.”
“We are pleased that Russia’s leading private energy provider has selected Oracle Utilities to manage its mission-critical work,” said Larry Hagewood, General Manager, Oracle Utilities Global Business Unit. “Leveraging Oracle Utilities solutions with Oracle’s extended maintenance and support will help IES-Holding to gain competitive advantage in the increasingly complex and competitive Russian and global markets.”
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