NCR Lands Contract to Manage ATM Network in India
MUMBAI, India - NCR Corporation (NYSE:NCR) has signed a contract with Hong Kong and Shanghai Banking Corporation (HSBC) to manage its fleet of off-site automated teller machine (ATM) centers in the Western and Southern regions of India, the majority of HSBC’s ATM network in India.
NCR will provide first- and second-line maintenance, caretaker services, site maintenance, and supply and cash replenishment services. With NCR’s customized end-to-end technology for ATM channel management, the bank will see increased ATM channel efficiency and the highest availability.
Nicholas Winsor, director of personal financial services for HSBC India, said, “NCR’s domain expertise on ATM technology, the use of sophisticated tools and proven fail-safe processes will help us reinforce the reliability of our ATM channel and ensure better service and availability for our customers. The ATM management services from NCR will enable us to resolve service incidents faster and further strengthen our endeavor to maintain quality customer relations.”
John Di Leo, vice president of customer services for NCR’s Financial Solutions Division, said, “In rapidly expanding markets such as India, the ability to build and maintain infrastructure while at the same time quickly reaching high levels of availability can be extremely challenging for a bank"
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