Gryphon Networks Announces Award Of US Patent For ’Do-Not-Call" Technology
NORWOOD, MA -- Gryphon Networks, the global leader in On-Demand Contact Governance solutions, today announced that it has been awarded another US Patent for Do-Not-Call technology. Gryphon’s newly patented technology enables telemarketing call centers to link to their corporate customer database in real-time and provide immediate updates of customer contact preferences. This further improves customer satisfaction while ensuring complete regulatory compliance.
“Gryphon is pleased to have been awarded this important patent as it further supports our commitment to continually bring new market-changing innovation to our global enterprise customers,” stated Keith Fotta, CEO of Gryphon. “Outbound telemarketing has become incredibly sophisticated and challenging. The rewards for those who do it well are increased revenues and profits. Gryphon continues to invest in technologies that simplify the process, link the individual call centers across the enterprise, and provide solutions that increase responsiveness to the customer’s preferences,” he added.
Predictive Dialers are the dominant technology used by telemarketing call centers throughout the world to efficiently generate new sales and interact with existing customers. Since the advent of state and Federal Do Not Call regulations the telemarketing industry has struggled to maintain growth while trying to comply with a myriad of ever-changing rules and regulations.
The technology that is covered by this patent is available now and is included in our 360 Certifier product, offering a unique competitive advantage to the over 3 million telemarketing/telesales agents currently working in over 57,000 call centers in the U.S. alone.
About Gryphon Networks:
Gryphon Networks is the worldwide leader in On-Demand Contact Governance solutions, ensuring contact compliance and enabling consumer preferences to drive profitable customer relationships. Our clients use Gryphon to provide do-not-contact regulatory compliance, track established business relationships (EBRs), and manage opt-in/opt-out and privacy preferences to implement permission-based marketing programs. Gryphon transforms consumer communications into customer relationships across the enterprise. This allows companies to efficiently acquire new customers through greater lead-generation, retain their current customer base by increasing customer loyalty, and grow their business relationships with existing customers through cross-selling. Established in 1995, the company is headquartered in Norwood, MA and has offices internationally. More information about the company and its on-demand applications is available at www.gryphonnetworks.com
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