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JM Family Enterprises Deploys Cadre Technologies’ Cadence Fulfillment System


DENVER - JM Family Enterprises, Inc., an $11.1 billion diversified automotive corporation, has implemented Cadre Technologies’ Cadence Mobile Logistics™ speech-enabled warehouse management software. The system enhances the distribution of critical vehicle documents from its Jacksonville, Fla. warehouse to its network of automotive dealers.

The Cadence system enables associates to use speech, bar-code scanning, and voice-directed RFID technology on one mobile computer to automate basic warehouse functions. Workers are able to communicate from anywhere in the warehouse using an easy-to-use wireless device and headset. It also provides Web-based order capability from JM Family’s call centers in Deerfield Beach, Fla. and St. Louis, Mo.

The warehouse facility, overseen by JM Service Center, JM Family’s internal shared services center, manages fulfillment of orders for vehicle warranties, insurance forms and marketing materials for Southeast Toyota Distributors, LLC, World Omni Financial Corp. and JM&A Group, all JM Family businesses.

“It is imperative for dealerships to receive automotive literature from our warehouse in a timely manner to meet the needs of their customers,” said Keith Holcomb, vice president of JM Service Center. “Having the Cadence Mobile Logistics system in place allows us to manage orders efficiently using the latest voice-directed technology. Because the productivity of our warehouse is increased, we are able to pass on superior customer service and add savings to our bottom line.”

Based on the initial results of using the Cadence Mobile Logistics software, JM Family is planning to implement the system at its corporate headquarters warehouse in Deerfield Beach, Fla.

Joe Caston, chief executive officer for Cadre Technologies, said, “By deploying Cadence Mobile Logistics to manage the inventory and order process, JM Family Enterprises is able to automate basic warehouse functions such as receiving, picking and tracking. It has cut their operations costs and made warehouse associates more productive. Time is of the essence in the warehouse industry, and warehouse providers must implement technology like voice-directed picking to keep up with their competition.”


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