VPI Launches New Competitive Replacement Program

CAMARILLO, Calif. - VPI, a world leader in the development of innovative, integrated interactions recording and workforce optimization solutions, has launched its new Competitive Replacement Program. The program makes it easy and affordable for organizations to replace their existing recording and WFO technologies with new, best-of-breed solutions that integrate seamlessly into their existing environment.

VPI’s Competitive Replacement Program was developed in response to concerns raised over recent industry consolidation. Many organizations are very concerned that their recently acquired technology vendor will no longer be willing or able to offer maintenance, support, or upgrades. When massive conglomerates consume their competitors, some of the newly acquired products may not be a top priority to them nor cooperate well with their existing products, which can leave customers to contend with discontinued product support, costly forklift upgrades, and the need to re-architect their infrastructure.

“Organizations that understand the pitfalls and hidden liabilities they are exposing themselves to by keeping old interactions recording and WFO technologies – such as loss of competitive advantage in the marketplace, increased IT support, and employee downtime – are realizing that now is the time to replace,” said Chris Morrissey, vice president of sales and marketing at VPI.

VPI, a U.S.-based company, offers a single integrated platform and application suite – developed and proven reliable since 1994. With over 1,000 successful customer implementations, VPI has designed all of its solutions on adaptable open standards since day one, including interactions recording (TDM, VoIP, and screen), agent evaluation, performance management, agent coaching, workforce management, and speech analytics.

Morrissey describes VPI as a company with a culture that focuses upon building strong, long-term relationships with its customers. “We are committed to gaining a full understanding of each customer’s specific business requirements prior to designing a solution to help them achieve their objectives. Our competitive replacement program is designed to provide organizations with the right mix of product, process, and people - all aimed at mitigating the pain, costs, and uncertainty of legacy recording and WFO systems, while significantly improving capabilities and maximizing return on investment.”