VoIP Your Life Selects DCA for Customer Support Center Services
OKLAHOMA CITY (March 13, 2007) -- VoIP Your Life, LLC, a voice over Internet telephone service provider, has chosen DCA Services, Inc. to provide customer support center services for its customers. DCA’s in-house customer support center is part of the outsourced back office and convergent billing services it provides to telecommunications carriers, resellers, agents and other service providers from its headquarters in Oklahoma City.
DCA’s customer support center employees receive extensive training, assuring that more than 90 percent of calls are handled in real time, with minimal customer hold times. The facility is equipped with the latest technology, including web-based customer-specific scripting which enables DCA’s staff to immediately answer a caller’s questions according to an individual client’s preferences. Activity monitors, reader boards and daily reporting help management to monitor call center activities and formulate strategies for improved customer service.
“We are pleased to help VoIP Your Life maintain the high level of service its customers are accustomed to as the company continues to grow,” said DCA Call Center Director Cherry Doolittle. “Our knowledgeable people and efficient systems assure that customer calls will be handled promptly.”
It was the customer service challenges that come with dramatic growth that brought VoIP Your Life and DCA together.
“To date, our growth has significantly exceeded our expectations. At the current pace we could triple in size before the end of the year,” said VoIP Your Life President Gary Holshouser. “We built our reputation on the quality of customer care and wanted to ensure we could maintain the level of service our customers have come to expect while growing the company. DCA’s experience, customer focus, scalable service and outstanding facilities made the decision a no-brainer.”
About VoIP Your Life
VoIP Your Life is an “alternative” or “non-traditional” telephone service provider headquartered in Oklahoma City offering local, long distance and international calling services to Internet subscribers across North America. Established in 2006, the company is committed to providing its customers the highest quality telecommunications solutions with the best features, service and savings. VoIP Your Life provides a one-stop total solution for VoIP products including access points, local phone numbers and feature-rich service that works just like a regular phone. For more information about VoIP Your Life, visit www.VoIPYourLife.com, email sales@VoIPYourLife.com, or phone 888-369-VoIP (8647).
Since 1987, DCA has helped telecommunications companies reduce costs, enhance revenue, protect cash flow and asset values, and improve customer satisfaction with integrated systems and services that support all aspects of wireline, wireless and VoIP operations including customer acquisition, provisioning, call center, customer care, billing, collections, and print and mail. For more information, visit www.dcaservices.com or phone 405-951-9300.
- Contact Information
- Katherine Leidy
- Director, Marketing
- DCA Services, Inc.
- Contact via E-mail
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