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Web-based Operating Room Dashboard Hits Milestone Adoption Rate


ATLANTA - Across North America, healthcare executives and hospital operating room directors have adopted McKesson’s unique, Web-based trending data tool to monitor, assess and improve the performance of the operating room, a key revenue generating area of the hospital. Thirteen months after launching the OR Benchmarks® Collaborative (ORBC) service, McKesson, the world’s leading healthcare services company, announced that more than 300 subscribers have contracted to use the industry’s first automated national benchmarking service. The service is used to measure and report on a hospital’s own OR performance and compare it to other facilities nationwide.

“With the OR typically generating the majority of a hospital’s revenue, our benchmarking service is one of the industry’s most important new tools for understanding its cost and throughput components and how to better manage them,” said Duncan James, group president, Health Systems Solutions, McKesson Provider Technologies. “Our process of collecting data directly from the source system offers a more efficient way to capture and analyze surgery-specific business intelligence to identify root causes of delays to support improved performance.”

The affordable ORBC service provides a dashboard of monthly trended data on five key performance indicators (KPIs), including start-time accuracy for first case of the day and subsequent cases, estimated case-duration accuracy, prime-time utilization, and day of surgery add-on cases. McKesson offers the service through a partnership with OR Manager, Inc., the recognized leader of perioperative management information in North America.

Current hospital subscribers span North America and range from small community hospitals to large multi-campus health systems. The diversity of data inputs are aggregated to present comprehensive views at a glance, while the service enables users to drill down to regional and local facility data for more informed decision making on process improvements based on their local and/or geographic market. Healthcare organizations such as Temple University Hospital in Philadelphia, Pa., are using the service to identify strategies for improvement in support of better patient outcomes. In the case of Temple, a concern about start time accuracy was eased when managers discovered it was at the top level of performance compared to other institutions.

“I looked at all these different matrices that we do in-house, and yet there was no way we could compare ourselves to other hospitals,” said Dean Karavite, manager of the PeriOp Information Systems for Temple University Hospital. “With ORBC we can see how we’re doing and that helps everybody – surgeons, nurses and especially patients and their families.”

In another example, the Ontario Ministry of Health and Long-Term Care adopted the ORBC last summer as part of a major initiative designed to provide better access to care and reduce wait times for patients receiving surgical services.

“We are thrilled with ORBC. The implementation went smoothly and we were impressed with the ease of the data transfer and the helpfulness of the ORBC team,” said Gabrielle Coe, OR director, Royal Victoria Hospital. “We’ve already identified outliers in case start time and turnovers and have used the information to effect change.”

McKesson’s focus is not just on deploying technologies, but on delivering technology combined with business analytics to drive sustainable outcomes and results. “The OR Benchmarks Collaborative gives hospitals a better way to measure performance to support increased patient safety, better patient outcomes and organizational efficiency,” said James.


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