New Client Services Offerings From Thomson Elite Maximize Product Value
LOS ANGELES 01/29/2007 - Thomson Elite, part of The Thomson Corporation (NYSE: TOC; TSX: TOC) and a worldwide provider of business software to professional services firms, now offers a set of specialized services to help its customers maximize the benefits of their Thomson Elite product investments. New client services include Database Analysis, Business Process Review, Conflicts Process Review, Motion Lite workshops, E-Conflicts implementation and Global Discovery.
“In the past we’ve performed these services on a case-by-case basis, and we’ve now defined and packaged them into reproducible ‘products’ for our Elite clients,” said Anne Becknell, senior vice president, Client Services, Thomson Elite. “We’re in a unique position to provide our clients not only the technical expertise and customer service they need, but also intelligent advice based on intimate knowledge of the systems they have in place.”
Thomson Elite’s team of advisers is composed of MBAs, CPAs, former firm CFOs and executive directors, and offers decades of experience working with some of the largest professional services firms in the world.
The Database Analysis evaluates a firm’s database and environment to improve resource utilization, system performance and reliability. Thomson Elite technical specialists identify issues and provide recommendations for purging unneeded content, maintenance schedules and environment tasks.
Business Process Review analysts provide actionable, cost-effective recommendations on how to use Thomson Elite software to shorten cycle times, eliminate redundant effort, automate repetitive tasks, improve reporting, address regulatory requirements and facilitate collaboration. In the Motion Lite for Professional Service Firms workshop, clients receive an actionable plan to prioritize firm initiatives that best align firm capabilities with long-term goals.
The Conflicts Process Review yields recommendations to minimize the firm’s exposure to risk, reduce work redundancy and eliminate processes that do not provide value in a conflict search. E-Conflicts is a fully automated conflicts management solution that adds important capabilities to Elite Conflicts Manager, including electronic routing, remote approval and online collaboration between attorneys.
The Thomson Elite Global Discovery engagement prepares firms to unlock advanced features built into their Elite software, including international languages, taxes, business processes, and statutory and management reporting.
The fixed-fee service engagements are available to existing Thomson Elite customers, separate from the implementation and support services that firms normally order with Elite software purchases.
Note to editors: Please visit our podcast page at west.thomson.com/news/events to hear Steve Buege, president and CEO, Thomson Elite, discuss these specialized services, legal technology trends, and other topics.
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Thomson Elite is a leading provider of integrated information solutions to professional services firms worldwide. Thomson Elite is a business within The Thomson Corporation (NYSE: TOC; TSX: TOC) and is a premier provider of financial and practice management systems to the legal industry and to other professional services markets, including accounting, marketing services, and management and IT consulting. For more information, visit www.thomsonelite.com.
The Thomson Corporation
The Thomson Corporation (www.thomson.com) is a global leader in providing essential electronic workflow solutions to business and professional customers. With operational headquarters in Stamford, Conn., Thomson provides value-added information, software tools and applications to more than 20 million users in the fields of law, tax, accounting, financial services, scientific research and healthcare. The Corporation’s common shares are listed on the New York and Toronto stock exchanges (NYSE: TOC; TSX: TOC).
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