Avaya to Highlight How Retailers Can Improve Customer Service, Boost Productivity, At National Retail Federation Annual Conference and Expo

Avaya exhibit and executive speaker session to focus on the benefits of Intelligent Communications for retailers of all sizes

08-Jan-2007 - NEW YORK CITY - Avaya (NYSE:AV), a global leader in business communications applications, systems and services, announced plans to show the many ways retailers of all sizes can use Intelligent Communications to improve customer service and boost productivity at the National Retail Federation 96th Annual Conference and Expo, January 14-17 at the Jacob Javits Convention Center.

At the conference, which is the largest annual trade show for the retail industry, Avaya will demonstrate how retailers can provide superior customer service and help boost productivity by using communications tools and advanced applications such as contact center, conferencing, collaboration and mobility solutions. Avaya will also showcase new solutions for the retail industry, as well as solutions it has developed with members of Avaya’s DeveloperConnection program who specialize in retail technology.

John Vincent, director of retail industry marketing, Avaya, will discuss how retailers can mobilize to improve customer service with Intelligent Communications at a special session on Monday, January 15, 4:45 p.m. to 5:15 p.m., Expo Hall, 3D04.

“The retail landscape is fraught with the challenges of red-hot competition and sophisticated, demanding customers that can buy what they want from nearly any retail company around the planet - in person, on the phone or online,” Vincent said. “To survive, retailers must make sure that every customer has an outstanding experience, every single time. Intelligent communications technology offers retailers new solutions for improving customer service, increasing employee productivity and driving greater revenues.” Vincent will discuss the technology trends that benefit retailers’ operations, solutions that enable IT to cost effectively manage them, and how world class retailers are utilizing them.

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com.

Contact Information

Barbara Burgess

Media Relations

Avaya Inc.

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