Delta Celebrates 10 Years of delta.com, Launches Site in Four Additional Languages
Airline continues investment in customer-focused technology as it rapidly expands across the globe
ATLANTA, Dec. 13, 2006 – Delta Air Lines is celebrating the 10th anniversary of delta.com, the airline’s award-winning Web site, as it continues to expand the site’s reach to global customers. As part of the anniversary celebrations and Delta’s transformation plan, Delta is enhancing delta.com with new technology and global language capabilities, which now includes Spanish and four additional languages launched this month – French, German, Italian, and Portuguese. With the addition of these languages, Delta’s customers now can use the convenient shopping and self-service functionality at delta.com in their native language for all important travel information, booking, seat assignments, flight check in, SkyMiles® award ticket booking, refunds, and much more.
As a cornerstone of Delta’s transformation plan, the company will continue to invest heavily in technology in 2007 and beyond. “Today nearly half of Delta’s tickets are sold via the Internet. Our self-service tools and delta.com have revolutionized the way Delta conducts business and provide new and easy methods for customers to shop for travel,” said Josh Weiss, Delta’s managing director of delta.com. “We’re implementing technology that offers customers more ways to quickly and easily interact with us – from nearly anywhere in the world – and we have passed cost savings and convenience on to them.”
Delta continues to adapt delta.com with new technology. Delta’s online customers will experience the following features in 2007:
* Online booking for SkyMiles Award Travel on partner airlines
* An online calendar view of available SkyMiles Award seats
* Global mobile access via devices like Blackberry™ and Treo™
* More payment options, such as PayPal, CheckFree and Western Union
* Additional languages: Russian, Chinese and Japanese
* Integrated travel and related services including hotel, car rental, theatre tickets, etc.
Delta.com serves more than a quarter-of-a-million customers per day in approximately 200 countries. With nearly 25 percent of all Delta tickets sold at delta.com, the Web site is a key component in the airline’s customer service and distribution strategy.
Delta.com customers may book travel and check in online, check seat assignments and up-to-date flight information, manage SkyMiles Award Travel redemptions, search for transportation and hotel accommodations and more. Additionally, Delta customers may earn bonus miles and avoid up to $15 in booking fees when they purchase tickets directly at delta.com. Delta’s Risk-free Cancellation policy allows customers to cancel certain tickets within 24 hours without penalty if they find lower fares. Now in its 10th year, delta.com was named “Best Airline Web Site” for 2006 by Business Traveler magazine.
Delta Air Lines (Other OTC: DALRQ) offers customers service to more destinations than any global airline with Delta and Delta Connection carrier service to 303 destinations in 52 countries. With more than 50 new international routes added in the last year, Delta is America’s fastest growing international airline and is a leader across the Atlantic with flights to 31 trans-Atlantic destinations. To Latin America and the Caribbean, Delta offers more than 400 weekly flights to 56 destinations. Delta’s marketing alliances also allow customers to earn and redeem SkyMiles on more than 14,000 flights offered by SkyTeam and other partners. Delta is a founding member of SkyTeam, a global airline alliance that provides customers with extensive worldwide destinations, flights and services. Including its SkyTeam and worldwide codeshare partners, Delta offers flights to 459 worldwide destinations in 97 countries. Customers can check in for flights, print boarding passes and check flight status at delta.com.
Taxes and fees for award travel are the responsibility of the passenger and must be paid at the time the ticket is booked. Award travel seats are limited and may not be available on all flights or in all markets. All SkyMiles program rules apply. To review the rules, see www.delta.com/memberguide. Partner airline benefits subject to change and subject to the terms and conditions of each partner. Risk-Free cancellation is valid for electronic tickets purchased at the time of reservation directly from Delta for travel originating in the United States, the U.S. Virgin Islands, Puerto Rico and Canada. Cancellation request must be made by midnight the first day of travel or midnight the day after purchase is made, whichever comes first. Fares, offers and rules are subject to change without notice. Other restrictions may apply.
- Contact Information
- Katie Connell
- Senior Manager - Media Relations
- Delta Air Lines
- Contact via E-mail
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