Sprint Nextel Plan Advisor Gives Existing and Prospective Customers the Power to Select the Best Wireless Plan For Their Needs
Tool Means Sprint Customers will Always be on the Right Plan
RESTON, Va. — 12/13/2006 - Sprint Nextel (NYSE: S) today launched a new tool to help its existing and future customers ensure that they are on the right wireless plan to meet their mobile usage needs. The Sprint Plan Advisor enables users to either change an existing service plan or purchase a new service plan based on the criteria they provide - putting the power in the hands of the customer and minimizing the possibility of selecting a plan that does not meet their needs.
The easy-to-use tool is available at www.sprint.com/planadvisor. Customers are first asked to enter their zip codes to call up service plans available in their geographic area and then asked to input information on how often and when they use their mobile devices. Some of the questions users are asked to answer include:
* how many lines of service they need;
* what times they typically make most of their calls;
* if they want to make walkie-talkie calls;
* how many minutes they anticipate using each month;
* how many text messages they want to send or receive each month; and
* if they plan on using other services such as Internet, television, or cameras.
Based on the criteria entered, the Sprint Plan Advisor will then generate a suggested plan with costs, outline details of the plan and provide an explanation of why that plan was recommended.
“Having the right wireless plan can lead to greater savings for our customers by helping them to avoid overage charges and allowing them to get the most value out of their service,” says Tim Kelly, president of customer management at Sprint. “It’s important to Sprint that we continue to offer solutions that put the power in the hands of our customers. The Sprint Plan Advisor is one of those solutions, helping our customers make educated decisions and to get a straightforward and good deal on their wireless plan.”
Similar to other recent initiatives launched by Sprint to improve overall customer satisfaction, such as its Power Network Coverage tool and the Digital Lounge, the Sprint Plan Advisor, is also intended to enhance the customer’s online experience. And, it is also one of several other upcoming web-based services Sprint will introduce in the coming months.
“Sprint understands that for many customers, online transactions are the preferred way to interact with and purchase from us,” says Peter Taddeo, vice president, Sprint Virtual Business. “Sprint.com plays an important role in improving the customer experience and making it easy for customers to do business with Sprint. We are focused on delivering online services that make Sprint the easiest wireless company to do business with.”
For those customers who prefer to visit Sprint Stores, the Sprint Plan Advisor is also available at self-service kiosks in Sprint retail stores.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks serving more than 51 million customers at the end of third quarter 2006; industry-leading mobile data services; instant national and international walkie-talkie capabilities; and an award-winning and global Tier 1 Internet backbone. For more information, visit www.sprint.com.
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