One of the Fastest-Growing Private Companies in America Selects Avaya IP Telephony to Underpin its Operations
Software developer iCIMS uses Avaya IP Office provided by Consolidated Technologies, Inc. to link remote workers and make dramatic reductions in communication costs; Consolidated Technologies sells 85,000th Avaya IP Office to iCIMS
For Immediate Release: 11-Dec-2006
BASKING RIDGE, N.J. – With clients ranging from FedEx Services and Liz Claiborne to Continental Airlines and XM Satellite Radio, Web-based software company iCIMS is ranked by Inc. magazine as one of the fastest-growing private corporations in America. The company has built its thriving business by developing innovative solutions that help companies manage their recruiting efforts.
To underpin its growing operations, link remote workers and make dramatic reductions in communication costs, iCIMS is using an IP telephony solution from Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services.
“At iCIMS, we constantly look for ways to improve efficiencies by reengineering our processes through technology,” said Colin Day, president and CEO, iCIMS. “We felt that IP telephony was ideal for connecting remote workers, and it would be effective in helping us provide our clients with dedicated customer support.”
Avaya Platinum BusinessPartner Consolidated Technologies Inc. recommended Avaya IP Office, a secure and easy-to-use converged voice and data system designed specifically for small and medium businesses. Avaya and its network of certified resellers have sold 85,000 IP Offices to companies worldwide, with Consolidated Technologies taking Avaya over the milestone with its sale to iCIMS.
Now iCIMS uses the power and flexibility IP Office to assign an extension to each remote worker, with incoming calls automatically forwarded to their home phone. The same flexibility has allowed the company to reconfigure its communications network to respond to changing business needs.
Day says the built-in conferencing capabilities of IP Office are delivering a significant, bottom-line business benefit by eliminating costly outside conferencing services.
“As part of our sales process, we have customers dial into a conferencing bridge and then talk them through an online demo of our software,” he said. “We might have 15 conferences a day, costing us about $100 each for outside conferencing services. So we’re saving an estimated $1500 a day by using IP Office, and that’s substantial for us.”
To help the company deliver superior customer service, iCIMS uses the “hunt group” capabilities of IP Office. If one line is busy, the system automatically searches for other available representatives so customer calls are handled promptly.
“Mobile twinning” helps Day and his team deliver the same personalized customer service when they are on the road. Calls made to an office extension are programmed to ring on their cell phone as well, so they always are available to address critical issues for customers, regardless of where their work takes them.
“I can’t say enough about the system,” Day said. “It has allowed us to scale up with technology, instead of costly manpower.”
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com.
About Consolidated Technologies Inc.
Consolidated Technologies Inc. is an award-winning, Platinum-certified Avaya BusinessPartner specializing in Avaya’s Small to Medium Business and Enterprise Communications product lines. Staffed with certified technicians and offering 24/7 support, Consolidated Technologies Inc. provides comprehensive voice and data solutions for small, medium and enterprise businesses and organizations. With more than 5,000 satisfied customers and a nationwide network of Avaya-certified technicians, Consolidated Technologies Inc. is a single-source solution for the procurement and implementation of communication solutions. For more information or a free needs analysis, visit www.consolidatedtechnologies.com, or call 1-866-AVAYA-NY.
iCIMS, a leading Software-as-a-Service (SaaS) provider, is a 2006 Inc. 500 honoree focused on solving corporate business issues through the implementation of easy-to-use, Web-based software solutions. iCIMS’ iRecruiter, the industry’s #1 Hiring Management Solution for the past three years, provides corporations with collaborative tools that help them attract, screen, and hire the best global talent, giving them an edge over the competition. With more than 375 clients worldwide, iCIMS is one of the largest and fastest-growing solution providers in the space. To learn more about how iRecruiter can help your organization, visit www.icims.com
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