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CA Selected By Industry Group To Monitor Next-Generation Telecom And VoIP Services


Wily Introscope and Wily CEM Chosen for AVIS Catalyst Project At TeleManagement World

TeleManagement World – Dallas, TX, December 5, 2006 – CA (NYSE: CA) today announced that its industry-leading enterprise application management solutions, Wily Introscope and Wily Customer Experience Manager (CEM), have been selected to provide real-time performance monitoring for the Accelerated VoIP and IMS Services (AVIS) Catalyst Project.

Organized by the TeleManagement Forum, the AVIS Catalyst Project was created for the telecommunications industry to serve as a reference architecture for a VoIP provisioning system based on IP Multimedia Subsystems (IMS) and Service Oriented Architectures (SOA). CA solutions are used by the top 20 global telecommunications providers and the top 10 multi-service providers in North America to unify and simplify the management of applications, network components and systems.

“CANTV is very excited to support the AVIS project because by working with industry leaders we receive access to the cutting-edge IMS technology,” said Argenis Gomez, manager at VoIP provider CANTV in Venezuela. “This is a great opportunity for us to test the reference architecture that provides the key elements of IMS infrastructure and assures the performance, availability and quality of the delivered services. This means our customers will be better served, and we protect our revenues.”

Wily Introscope has been chosen to provide performance monitoring of the AVIS Catalyst provisioning process and Wily Customer Experience Manager has been chosen to provide quality-of-service and SLA management for AVIS customer self-service and order management portals. Theses solutions are used by leading service providers to optimize the performance and availability of next-generation software-based OSS/BSS applications and service delivery environments. This allows service providers to increase revenue by deploying new services faster, accurately monitoring SLAs, avoiding extra costs from regulatory non-compliance and preventing churn due to unsatisfied customers.

“The delivery of software-based telecom services such as VoIP is the next frontier of opportunity, and profitability, for service providers,” said Peter Mottishaw, senior analyst at OSS Observer. “While the benefits of this shift are clear to many, software-based service delivery requires new, comprehensive service management expertise that vendors such as CA are uniquely suited to provide because of the breadth of their unified management solutions.”

Wily Introscope and Wily CEM are part of CA’s comprehensive portfolio of integrated management solutions for service providers—which address the full range of infrastructure, service and business process management challenges, including performance and availability of next-generation OSS/BSS solutions and SLA management. CA solutions focused on the telecom industry include market leaders such as Clarity, eHealth, SPECTRUM, Unicenter Service Desk, and eTrust Identity and Access Management.

“While VoIP adoption is growing rapidly, it remains highly complex for telecoms to deploy because it requires technology from multiple vendors. The AVIS project provides a blueprint for success by creating a fully functional VoIP solution that leverages the best technology available today,” said Matt Price, vice president at CA’s Wily Technology Division. “We’re pleased Wily Introscope and Wily CEM were selected to provide real-time performance management of the AVIS Catalyst project, and we look forward to exploring further collaboration with the project team to ensure the success of next-generation telecommunications services.”

The AVIS Catalyst project exhibit will be open December 5-7 at TeleManagement World in Dallas, TX. CA’s full portfolio of management solutions for service providers will be on display at booth #207.

On December 5 at TeleManagement World, CA and Verizon will jointly present a case study on their successful partnership to provide high-growth, value-added telecommunications services, titled “Building New Revenue Streams while Improving Customer Experience and Loyalty.”

About Wily Technology

Wily Technology, a division of CA, is the market-leading provider of Enterprise Application Management solutions. By providing end-to-end visibility into customer transactions in real-time, Wily’s products enable companies to successfully manage the health and availability of their critical Web applications and infrastructure. Wily’s collaborative management approach allows enterprises to rapidly detect and diagnose application slowdowns and failures, and better assess the impact of application performance on business success. This means better customer service, more stable revenue streams, and higher IT productivity.

About AVIS

Sponsored by the TeleManagement Forum, the project brings together the industry’s leading vendors to architect, build, and test a full end-to-end service fulfillment, delivery, and assurance environment based on IMS services and Service Oriented Architecture. Using proven off-the-shelf software components, the system will implement the real-world SDP to provide a SIP-based VoIP service with enhanced self-care portals.

About CA

CA (NYSE: CA), one of the world’s largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT. Founded in 1976, CA is headquartered in Islandia, N.Y., and serves customers in more than 140 countries. For more information, please visit


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