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New IBM Service Products Address Technology Investment Challenges


ARMONK, NY - 21 Nov 2006: IBM (NYSE: IBM), the world’s leading information technology (IT) provider, today introduced service products designed to help clients better align IT investments and infrastructure requirements with business goals.

Five of the new service products are available immediately from IBM IT Strategy and Architecture Services group and can help companies create a more innovative, manageable, adaptive and cost-effective IT infrastructure that enables business growth. They are:

-- Business of IT Executive Workshop Service Product - assesses the IT
processes and skills necessary to implement and run an IT environment
capable of fulfilling an organization’s business priorities. Provides an
end-to-end, enterprise-wide view of IT operations based on the Component
Business Model (CBM) approach.
-- Service Management Strategy and Planning Service Product - provides
collaborative planning to define client IT service management strategies,
conducts high-level and detailed capability maturity assessments, and
creates a practical approach to implementing best practices.
-- Service Management Design Service Product - an integrated set of
planning and design projects that help clients create a clearly defined
service management model with full-lifecycle approach, best practices,
industry process frameworks and open standards.
-- IT Optimization Solution Framing Service Product - designed to help
increase the value of clients’ IT infrastructure investments by pinpointing
inefficiencies, identifying opportunities for improvement, and defining
initiatives to better align the IT environment with business objectives.
-- Infrastructure Strategy and Planning Service Product - assesses the
readiness and benchmark IT maturity levels of technical architecture and
recommends, trains and oversees execution of a new more flexible and
responsive IT roadmap.

IBM is also today announcing a new service product from IBM Middleware Services. The Service Management Implementation Service Product is designed to build on businesses’ existing assets to increase investment value and deliver the optimal integration and process automation required for effective service delivery of IT to the business. Specifically, it assesses, defines and implements an integrated set of service management tools to improve control over configuration, change, assets and resource management processes in order to increase end user productivity. The Service Management Implementation service product supports a variety of software, including IBM Tivoli® (MRO Maximo) and IBM IT Infrastructure Library® (ITIL®) and can help clients develop a framework that guides their adoption of IT services management by leveraging these different software products.

IBM IT Strategy and Architecture Services helped Pepco Holdings, Inc., one of the largest electricity delivery companies in the mid-Atlantic region, to create a winning IT strategy. “The results speak for themselves,” said Ken Cohn, CIO, Pepco Holdings, Inc. “IBM’s objective methodology and expert facilitation provided us with concrete results that we can use to develop innovative new technology strategies.”

The new service products represent the latest step in IBM’s strategy to deliver traditional labor-based technology services in a manner more similar to the delivery of technology products.

“IBM is the leader in helping businesses develop a roadmap to gain improved control of the quality, costs and responsiveness of their IT infrastructure,” said Jeanine Cotter, IBM vice president, IT Strategy and Architecture Services. “As a trusted advisor, IBM helps its customers adopt technologies and solutions that provide enhanced business performance in increasingly competitive markets.”

For more information about the new service products, go to

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