Citrix GoToAssist Earns Top Recognition from SSPA with Prestigious Technology Innovator Award
Recognized for Exceeding Expectations in Delivery of Remote Customer Service and Support
SANTA BARBARA, Calif. — 11/14/2006 — Honored with a Technology Innovator Award, Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), the global leader in application delivery infrastructure, was recognized by The Service and Support Professionals Association (SSPA), the largest and most influential association for technology services and support professionals, for its remote support service, Citrix® GoToAssist™, enabling organizations of all sizes to provide world-class technical assistance on-demand.
“While many areas of customer service and CRM technology are beginning to mature, only a select number of vendors continue to deliver pure innovative products and services,” said SSPA vice president of research John Ragsdale. “Citrix Online is truly an innovator in its space and is commended for enabling support organizations to revolutionize the way they service customers.”
Adopted by enterprises worldwide for remote technical support, IT help desk and professional services, GoToAssist is a high performance, easy-to-use, uniquely secure hosted service with patented tools that shorten incident handling and increase first-call resolution. Small and medium-sized businesses (SMBs) and Fortune 1000 companies in healthcare, financial services and technology are realizing rapid return on investment that transforms costly support into customer satisfaction.
“We are honored to be recognized by the service and support industry’s foremost professional association for our category-defining GoToAssist service,” said Brian Donahoo, vice president of product and client services at Citrix Online. “GoToAssist was built specifically for remote technical assistance and has become a key component of successful support organizations for its ability to improve customer satisfaction and retention.”
GoToAssist has earned numerous awards in 2006, including the Corporate and Channel Computing Expo Best of Show Award, Technology Marketing Corporation’s (TMC) IP Contact Center Pioneer Award and TMC’s CRM Excellence Award from Customer Interaction Solutions Magazine.
For more information about GoToAssist, visit http://www.gotoassist.com.
About Citrix GoToAssist
Citrix GoToAssist, the #1 remote technical support solution, is an online service that enables support staff to view, control, and trouble-shoot user desktops, increasing user satisfaction and productivity and lowering support costs. The service requires no client software or additional resources, works automatically and securely through virtually every firewall, performs well even over dial-up connections, and integrates into existing infrastructure.
Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 180,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100 percent of the Fortune 100 companies and 98 percent of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2005 was $909M.
Citrix® and GoToAssist™ are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.
- Contact Information
- Eric Armstrong
- Director, Corporate Communications
- Citrix Systems, Inc.
- Contact via E-mail
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