DHL Customers Get A Better View Of Their Shipments
Plantation, Fla. -- November 13, 2006
DHL Launches ProView(TM) - New Suite of Web-based Shipment Visibility and Event Notification Tools
DHL, the world’s leading global express delivery and logistics company, today announced the launch of ProView, a suite of web-based shipment visibility and event notification tools to enhance access to transit status information for ground parcel and air express packages. With ProView, DHL customers can obtain a broad or specific view of all incoming and outgoing shipments, and be notified of important events via the technology platform of their choice.
An online application available through www.dhl-usa.com, ProView gives DHL customers real-time event notification when a shipment or group of shipments reaches key transfer points - such as transiting an international gateway, enroute for courier delivery, or potentially delayed due to an incorrect address. These notifications give customers the power to better allocate their time and resources with real-time insight into shipment deliveries.
With ProView, DHL gives customers more flexibility by communicating the type of shipment status event requested to the technology platform chosen by the customer. This may include email or SMS text messaging to a PC, cell phone or mobile device.
Shipment notification filters built into ProView give customers more control over the types of notifications they want to receive - by individual shipment or a summary of shipments grouped by billed-to account number. Shipment visibility is available for up to 2,000 customer accounts - a helpful feature for customers with multiple distribution centers, offices, and departments that utilize separate account numbers. This account-number driven view provides customers with greater choice and flexibility in shipment management. Customers no longer need to rely on entering individual waybills into a system for tracking.
“We implemented ProView to help our customers, both large and small, make the most efficient use of their time by automatically monitoring and communicating valuable shipment information in real time,” said Maryann Goebel, Global Chief Information Officer for DHL Express. “We let the technology do the work for them, giving customers the ability to be even more responsive to their own customers through this new application.”
DHL customers can register for ProView service by logging onto www.dhl-usa.com and clicking under “Tracking.”
ProView Feature Highlights
- Shipments summarized by event category and by receiver-billed, outbound, and 3rd party payment
- Supports all U.S. billed account numbers and associated shipments
- View status of return shipments
- View status of Import Express shipments
- Available for up to 2,000 account numbers
- Option to import CSV file with multiple account numbers during registration process
- Real-time automated notification of specified events
- E-mail or SMS text notification
- Unlimited storage for notification contacts
-Customizable by waybill, account, contact, and events
At DHL, Customer Service is back in shipping. Our mission is to provide the most flexible, personable and enjoyable experience in the shipping industry for our customers.
DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, and contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL’s international network links more than 220 countries and territories worldwide with over 285,000 employees dedicated to providing fast and reliable services that exceed customers’ expectations.
Founded in San Francisco in 1969, DHL is a Deutsche Post World Net brand. For more information on DHL, please visit www.dhl.com
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