Alcatel Leadership in Healthcare Communications Recognized in Multi-Year Deal, Including Key Genesys IP Software
PARIS and SAN FRANCISCO, November 6, 2006 - The University of Pittsburgh Medical Center (UPMC) - one of the leading nonprofit health systems in the US - has selected Alcatel to lead a $300 Million IP network transformation project upgrading the health care provider’s communications infrastructure. As part of this multi-year IP network transformation project, Alcatel and UPMC will establish a joint venture to develop advanced communications technologies and applications focused on the health care industry.
“The mission of UPMC is to provide outstanding patient care and to shape tomorrow’s health system through clinical innovation and research. This dictates a state-of-the-art, reliable, scalable communications system,” said UPMC Chief Information Officer Dan Drawbaugh. “Alcatel’s innovative products will allow for seamless communication by integrating voice and data networks.”
Scheduled to begin early in 2007, the project includes the upgrade of UPMC’s wired and wireless data infrastructure, enterprise telephony system, and contact center platforms and applications to a new converged IP infrastructure. This will create a single voice, data and video network and enable the development of advanced communications features that benefit patients and physicians.
The IP network transformation project, which will commence at the beginning of 2007, includes the upgrade of UPMC’s wired and wireless data infrastructure, enterprise telephony system, and contact center platforms and applications to a new converged IP infrastructure. Genesys will provide the key software for the project, including its Genesys 7.5 Customer Interaction Management Platform, and its SIP software. This will create a single voice, data and video network and enable the development of advanced communications features that benefit patients and physicians.
Alcatel was selected as the provider of infrastructure and applications for this project based on the company’s impressive breadth of solutions, international reach, and deep understanding of the specific needs of the health care market. The project will leverage a wide range of Alcatel’s product portfolio including enterprise data and telephony solutions, IP routing equipment, optical transport technology and contact center solutions.
About Genesys Telecommunications Laboratories, Inc.
Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3,300 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at www.genesyslab.com.
Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 13.1 billion and 58,000 employees in 2005, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com.
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