Citrix and IBM Address Critical Workforce Continuity Needs of Businesses to Maintain Productivity During a Crisis
IBM to Provide Citrix’s “Project Kent” as Integral Part of New Virtual Workplace Recovery Service Product, Enabling Workers to Access Critical Applications When Displaced from the Office
Orlando, FL - 23 Oct 2006: Today at its ninth annual business and technology conference, Citrix iForum™ Global 2006, Citrix Systems, Inc. (Nasdaq: CTXS), the global leader in application delivery infrastructure, and IBM (NYSE: IBM), the global leader in technology services, unveiled plans for a new offering code-named “Project Kent,” an end-to-end turnkey solution that provides dispersed workers the ability to connect to applications, data and people during a disruptive event. Citrix’s new workforce continuity solution will be offered as an integral part of IBM’s Virtual Workplace Continuity service product and is the only solution of its kind that integrates emergency notifications, employee updates, access to applications, and communications and collaboration within a single solution. Citrix’s solution will use USB sticks to simplify the access to business tools during a disruptive situation – a necessity during times of crisis. With Project Kent, medium to large enterprises will now have the ability to connect employees to the resources they need to remain productive during a disruption as well as provide them with the emergency information that they need to stay informed.
“IBM’s new Virtual Workplace Continuity service product helps clients focus on the human side of business continuity to ensure that employees can still remain productive when they cannot get to the workplace,” said Philippe Jarre, global vice president, IBM Business Continuity and Resiliency Services. “IBM and Citrix’s new solution directly supports the goals of the service — to help employees, partners and suppliers to communicate, collaborate and access vital applications and data in the face of a workforce disruption.”
The IBM Virtual Workplace Continuity service product will be available from IBM’s Business Continuity and Resiliency Services unit and represents the latest step in IBM’s strategy to deliver traditional labor-based technology services in a manner more similar to the delivery of technology products.
IBM is already a leader in traditional workplace recovery services for front-office and back-office operations and this new solution is a logical progression that offers customers additional choice and flexibility as they look at all dimensions of their continuity program. The new workplace continuity solution jointly announced today also directly supports IBM’s Contingency Planning Assessment – a pandemic preparedness service – and is a logical next step to “operationalize” a continuity strategy to allow people to work, communicate and collaborate from anywhere they have access to a PC and an Internet connection.
Only 25 Percent of Enterprises “Very Prepared” for a Major Workforce Disruption
A recent commissioned study on Workforce Continuity by Forrester Consulting on behalf of Citrix Systems found that although many of today’s enterprises have taken measures and implemented disaster recovery plans to safeguard their data centers, they have not taken the necessary measures to connect dispersed employees to the business tools they need to work away from the office as if they were at the office, such as such as e-mail, ERP and CRM systems, and end-user data1. The study indicated that only 25 percent of enterprises feel they are “very prepared” to reconnect the workforce in the face of a major workforce disruption2.
Business interruptions such as site closures due to fire, natural disasters, transit strikes, pandemics and severe weather potentially leave the data center unaffected, but can displace employees from their workplace – significantly impacting the productivity of the employee and in turn, financially impacting the company. The Forrester study indicated that a 5,000-person enterprise would suffer a $1.36 million productivity loss as a result of a three-day workforce disruption. Compound this by a recent survey of Disaster Recovery Journal readers, which highlighted that it takes up to five days for the workforce to return to normalcy after an event3, the potential financial loss for businesses is substantial.
According to the study, “Lost worker productivity can cost millions in this age of 24x7 operations, increased competition, and heightened customer expectation.” The study continues by identifying that, “Mitigating crisis-related losses involves maintaining the same level of uninterrupted customer service that customers are accustomed to. Reconnecting as many workers as possible (at a reasonable cost) to their applications, data, and communication tools is now the goal of workforce continuity.”
“Operationalizing” Business Continuity Plans
The Forrester study indicates that, over time, enterprise spending on workforce continuity could approximate the current spending on data center continuity4. While enterprises may have the most robust disaster recovery strategy in place to protect data, that data is useless if people cannot access it during a disruptive event. The new workforce continuity offering from Citrix and IBM will provide an end-to-end solution that helps to “operationalize” a business continuity plan – in that it spans people, processes and technology:
o Secures status and whereabouts of employees and provides helpful resources to address personal and family safety
o Surveys employees to understand hardships, needs, etc.
o Sends notifications, via SMS, voice calls, and email, to employees to update them on the status of the event and the operational plans of the company
o Automatically collects emergency contact information from employees which can then be used to contact that employee
o Provides employees simple, turn-key information and application access so that they can work away from the office just like they were at the office
o Provides remote communications and collaborations capabilities including call redirection, secure instant messaging, and IP softphone capabilities
“For today’s businesses, access to information is the foundation for survival. As the most comprehensive provider of solutions that deliver any application, to any user, in any location, looking at how to address the modern challenges of workforce continuity is a natural innovation for Citrix,” said Murli Thirumale, group vice president and general manager, Advanced Solutions Group, Citrix Systems. “Business continuity is about the business. Disaster recovery is about the data. Workforce continuity is about the people. By helping customers to operationalize their business continuity plans, Citrix and IBM are helping them to ensure the financial impact to their business is as minimal as possible during a disruption, while also securing the most valuable asset to the business – their employees.”
For more information, please visit www.citrixandibm.com.
Now in its ninth year, Citrix iForum is an annual IT knowledge exchange that brings together Citrix customers, resellers and partners from around the world. Citrix application delivery infrastructure is highlighted by 58 sessions, two dozen customer presentations, partner ecosystem exhibits, technology labs, hands-on technical workshops, roundtable discussions, and product demonstrations. Held at the Walt Disney World Swan and Dolphin Resort in Orlando, Fla., from October 22-25, 2006, Citrix iForum 2006 features keynotes with Citrix executives including Mark Templeton, president and CEO. More information is available at http://www.citrixiforum.com.
Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 180,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100 percent of the Fortune 100 companies and 98 percent of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2005 was $909M.
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This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with revenue growth and recognition of revenue, products, their development and distribution, product demand and pipeline, economic and competitive factors, the Company’s key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company’s filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein.
1 1 A Commissioned Study by Forrester Consulting on behalf of Citrix “Workforce Continuity: Keeping People Productive During A Workforce Disruption or Disaster.” August 2006
2 2 A Commissioned Study by Forrester Consulting on behalf of Citrix “Workforce Continuity: Keeping People Productive During A Workforce Disruption or Disaster.” August 2006
3 3 Workforce Continuity Survey of Disaster Recovery Journal Readers. August 2006
4 4 A Commissioned Study by Forrester Consulting on behalf of Citrix “Workforce Continuity: Keeping People Productive During A Workforce Disruption or Disaster.” August 2006
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