Oki Electric Provides its IP Contact Center System to Everlife, a Japanese Mail Order Marketing Company
Tokyo, Japan, September 27, 2006 -- Oki Electric Industry Co., Ltd. (TSE: 6703) today announced it has delivered an IP contact center to Everlife Co., Ltd., a provider of mail-order health food products. The system includes 350 seats and is based on Oki’s contact center system, CTstage® 4i for .NET, enabling flexible expansion for future growth.
Everlife has been increasing its sales through nationwide TV commercials and thorough customer service by providing dedicated operators to serve their customers. As the business expands, they needed to increase the number of operators to respond to inquiries and telephone orders, and to improve their business efficiency for follow-up calls. Everlife selected Oki’s CTstgae 4i for its innovative technology and strong track record.
“We are delighted that our CTstage 4i has been selected by Everlife. We believe this system will enable Everlife to expand their system with flexibility, and to reduce costs, as it controls various systems in remote locations from the headquarters,” said Katsuyoshi Koide, President of Multimedia Messaging Company at Oki Electric. “Introducing IP in contact centers has been increasing in the past few years. Based on our experience, we will continue to expand the functions of our IP contact centers and the service ware we provide for them.”
Business efficiency is also likely to improve for Everlife, by linking the system with its customer database, which enables operators to talk while displaying a customer’s purchase and inquiry history on their PCs. Follow-up calls can also be made easily, as operators can search the customers’ name and make a phone call by simply clicking the name.
About Oki Electric Industry Co., Ltd.
Founded in 1881, Oki Electric Industry Co., Ltd. is Japan’s first telecommunications manufacturer, with its headquarters in Tokyo, Japan. With the corporate vision, “Oki, Network Solutions for a Global Society,” Oki provides top-quality products, technologies and solutions to its customers through its info-telecom system business, semiconductor business and printer business. All three businesses function as a collective force to create exciting new products and technologies that satisfy a spectrum of customer needs in various markets. Visit Oki’s global web site at http://www.oki.com/.
* CTstage is a registered trademark of Oki Electric Industry Co., Ltd. in Japan and in China.
* Other names of companies and products are trademarks or registered trademarks of the respective companies and organizations.
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