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Sprint Announces Adoption of ITIL® Framework for Managed Services Customers


CA’s Process Maturity Assessment Confirms That Sprint Embraces ITIL Best Practices

OVERLAND PARK, Kan. — 09/21/2006 - Sprint (NYSE: S), a leading provider of managed services responsible for mission-critical enterprise networks, announced today it has completed an assessment of its operations based on the IT Infrastructure Library® (ITIL). Sprint engaged CA (NYSE: CA), one of the world’s leading IT management software companies, to perform the assessment in conjunction with Sprint’s ISO 20000 certification plans.

“The ITIL assessment confirms that Sprint has embraced ITIL and accelerates us toward our ultimate goal of ISO/IEC 20000 certification,” said John Montross, vice president, Managed Network Operations for Sprint. “We are committed to exceeding our customers’ service requirements for network management, and standardizing on terms and workflows will increase operational efficiencies.”

ITIL is a framework of best practices intended to facilitate the delivery of high quality information technology service management. Created by the government of the United Kingdom, ITIL has become widely accepted as the standard for IT service management throughout the world. By embracing ITIL best practices, Sprint is ensuring that it can efficiently fulfill its customers’ service level requirements – even in the face of growing network complexity.

ISO/IEC 20000-1 (International Organization for Standardization/International Electrotechnical Commission) is a global standard that defines the requirements for a service provider to deliver quality managed services for customers.

“Our customers require compliance and we are delighted to address this need. We’re committed to providing the highest level of customer service and this assessment is another step toward the goal of continuous improvement,” said Montross. Sprint Managed Services has a long history of managing both commercial and federal networks, offering a broad range of management and security services.

CA offers a complete set of services and software for automating critical ITIL processes. CA Technology Services is performing a Service Management Maturity Assessment at Sprint to evaluate all ITIL “Service Support” and “Service Delivery” processes. These processes include: Incident, Problem, Change, Release, Configuration Management, Availability, Capacity, Service Level, Financial and Continuity Management.

“Sprint is applying ITIL principles to the key processes that impact the reliability and performance of its network environment,” said Richard Sills, senior vice president of CA Technology Services. “CA will continue to work closely with Sprint to ensure that its technology, people and processes are tightly aligned with the needs of its global clientele.”

Sprint Managed Network Services
Sprint delivers comprehensive solutions universally across secure wireline and wireless networks. Sprint Managed Network Services (MNS) provides a broad range of converged services, including security, voice and data with leading IP GMPLS. Sprint extends the benefits of managed internetworking services, including Sprint facilities-based and third-party transport options, around the globe to more than 700 cities in 100 countries. Today, Sprint has more than 2,000 managed services customers and offers one of the industry’s most powerful Web portals for customer transactions and reports. Sprint has been managing customer voice and data networks for more than 25 years.

About Sprint Nextel
Sprint Nextel offers a comprehensive range of communications services bringing mobility to consumer, business and government customers. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks offering industry leading mobile data services; instant national and international walkie-talkie capabilities; and an award-winning and global Tier 1 Internet backbone. For more information, visit

ITIL and IT Infrastructure Library are Registered Trade Marks of the Office of Government Commerce, an office of the Treasury, UK, and are registered with the U.S. Patent and Trademark Office.


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