DHL Wins New Agreement With Cellular Repair Provider
Plantation, Fla. -- September 18, 2006
Cellect Solutions Doubles Projected Volume in First Month of Business
DHL, the world’s leading express delivery and logistics company, today announced it has been selected by Overland Park, KS-based Cellect Solutions, a new cellular value added services company, as its express shipping provider.
Cellect Solutions provides warrantee return services for regional cellular service providers, coordinating cellular phone warranty repairs from the customer to the manufacturer, and providing loaner phones to cellular phone service customers while the repair is in process. Cellect Solutions will use DHL to provide loaner phones to wireless customers nationwide, ensuring cellular clients maintain uninterrupted service.
“As we started this new venture, we were looking for a shipping company that was willing to hold our hand a bit to ensure the critical transportation component runs smoothly,” said Jamie Thomason, President of Cellect Solutions. “DHL was the only company that cared about our company in its infancy, and provided the type of personalized support that helped us grow our business successfully from the start. Quite frankly, we never expected that type of care from a large, global company,” continued Thomason.
As president of a new business, Thomason said he was very mindful of making smart purchasing decisions, and was surprised to learn DHL was the only shipping carrier to offer a 12:00 pm service in addition to an early morning 10:30 option. “Knowing we have two options in the morning provides us with the right amount of flexibility, so our customers can pay for exactly the type of services that are needed,” said Thomason. DHL’s flexibility was also an advantage operationally - DHL extended the pickup cut-off time for Cellect Solutions, allowing orders to be taken up until 5:00 PM for delivery the next day. Local operations added extra pickup “sweeps” by DHL couriers during the day to help the company better manage their warehouse and limited space.
With DHL support, Cellular Solutions doubled the expected volume within the first month of business. DHL was able to support the company’s rapid growth and streamline their order process by installing additional EasyShip(R) Professional Plus systems, a complete, standalone shipping application for medium-volume shippers, integrating EasyShip with Cellect Solutions’ own repair management software.
With several new cellular service provider prospects in the pipeline, Thomason says he expects business to double again in just a few months - with the help of DHL.
“The spirit of entrepreneurship is alive and well at DHL, which is why our people have been so successful in helping start-up companies like Cellect Solutions grow and flourish,” said Janet Flores, area vice president of sales for DHL. “Whether it’s unique services like our 12:00 pm product that provide better choice and flexibility, or the energy and commitment of our people, building a successful enterprise is easier with capable partners like DHL.”
About Cellect Solutions
Cellect Solutions is a new provider of innovative, value added handset services for rural and regional wireless carriers. Our unique approach to managing customer retention and equipment lifecycle programs allows our clients to affordably exceed customer expectations. Cellect Solutions delivers turn-key warranty repair management, buyers remorse management, and associated services.
For more information on Cellect Solutions, please contact Matt Paperi at (913) 647-8180.
At DHL, Customer Service is back in shipping. Our mission is to provide the most flexible, personable and enjoyable experience in the shipping industry for our customers.
DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source. DHL offers expertise in express, air and ocean freight, overland transport, and contract logistic solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL’s international network links more than 220 countries and territories worldwide with over 285,000 employees dedicated to providing fast and reliable services that exceed customers’ expectations.
Founded in San Francisco in 1969, DHL is a Deutsche Post World Net brand.
For more information on DHL, please visit www.dhl.com.
- Contact Information
- DHL Press Office
- Contact via E-mail
This news content was configured by WebWire editorial staff. Linking is permitted.
News Release Distribution and Press Release Distribution Services Provided by WebWire.