West Virginia DMV Expands Services to Convenient Self-Service Kiosks
The West Virginia DMV will be introducing new self-service kiosks at the West Virginia State Fair on August 18. Improving DMV service has been a top priority for WV DMV Commissioner Patricia Reed since she took office. After implementing DMV Online Services, which recently topped 100,000 transactions, the WV DMV is now turning to providing more convenient service delivery options to those who want to perform vehicle renewal transactions in person.
The WV DMV Self-Service Kiosks are a joint project between West Virginia Interactive, the company that developed the WV DMV Online Services website, and Intellectual Technology Inc. (ITI) the leading DMV kiosk provider, with kiosks installed in 8 states. The new DMV kiosks will provide West Virginia citizens a more convenient alternative to waiting in crowded DMV offices to renew vehicle registrations and to get their printed registration and plate decal.
The blue and gold WV DMV-branded kiosks have large, easy-to-use touch screen monitors and can complete a vehicle renewal in less than 2 minutes. WV DMV kiosks will be able to complete transactions in either English or Spanish. The kiosks accept credit or debit card payments (Visa, AMEX and Master Card) and allow citizens to renew registrations and walk away with a printed registration card and decal. The kiosks will also be able to process other DMV transactions available online, such as renewing driver’s licenses and printing driver records. These devices are highly secure and are built using the same standards for security as ATMs, including PCI certification and remote monitoring.
WV DMV plans to install seven kiosks initially. The first kiosk will be installed in Charleston close to the Main DMV office at The Shops at Kanawha, 5707 MacCorkle Ave. SE. The DMV plans on installing six more units in grocery stores located in the following cities: Beckley, Ripley, Morgantown, Clarksburg, Inwood and Barboursville.
ITI has been providing DMV kiosks for more than 20 years and specializes in providing innovative software that helps motor vehicle agencies increase speed, visibility and security of transactions. ITI DMV kiosks issued over 3 million registrations in 2015 and are used in the following states: California, New York, Nevada, Georgia, Indiana, Ohio, South Dakota, and now West Virginia.
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