Salesforce Alums Debut Heymarket, The First-Ever Way For Businesses to Text Like Pros and Not Bros at Scale
Heymarket launches on iOS to bring powerful customer relationship management (CRM) tools and other features to professionals who use text to communicate with their customers
For many professionals, text message has become the preferred way of interacting with customers one on one. Itís immediate, allows for hands-on support and fosters a personal relationship. Thatís why today, Heymarket is launching the first platform to give text-based communication a professional polish. Initially launching as an iOS app, the company brings tools like lists, templates and more to SMS for the first time. Heymarket is also announcing it has received seed funding from Harrison Metal, IDG Ventures and Precursor Ventures. The companyís co-founders, Amit Kulkarni and Manav Monga, had their previous business, an enterprise productivity service called Manymoon, acquired by Salesforce.
For the millions of business and professionals where hands-on interaction is crucial, itís getting increasingly hard to communicate with customers. Research from MailChimp has found that Email open rates average at about 20% while Facebookís 2015 organic reach is about 10%, according to Adweek. Texting remains one of the most direct ways to interact with customers and in fact, 90 percent of people read a text within the first three minutes of receiving one, according to CustomerThink. Furthermore, 52 percent of people would prefer texting customer support over their normal form of communication.
ďWe first started thinking about the need for Heymarket when I got a text from someone who was helping me coordinate delivery of some furniture; he accidentally texted me Sunday morning apologizing for Saturday night, a message intended for someone else,Ē explained Amit Kulkarni, CEO and cofounder of Heymarket. ďAnd while that was funny, the reality is texting was crucial and helpful in our exchange that it dawned on me that there needed to be a better way for the professionals that rely on it.Ē
Heymarket is bringing many first-ever features to business text-messaging including the ability to:
Create templates that include text, photos, links, and even first names
Organize contacts into lists, send them messages or templates, track activity, and continue private two-way chats with each
Set reminders to follow up on customer messages and loop in co-workers for additional support
Schedule appointments by sharing available dates and times in a text message with just a few taps
ďAs a real estate agent, this app makes my life easier for a number of reasons. For one, I can separate my business texts from my personal texts and I can have a separate business number from my personal number. I also love being able to put my clients into different lists as well as send pictures with the ability to annotate each and every one of the pictures,Ē explained Mark Choey, partner co-founder and CTO of Climb Real Estate. ďOverall itís a real paradigm shifter for me, bringing previously unavailable CRM functions to text messaging.Ē
While the business installs an app, customers donít need to install anything and have messages appear as normal texts on their phones. Heymarket has a free trial and offers a premium tier for $4.99/month which unlocks unlimited domestic text messaging, lists, templates, export, scheduling, reminders and more.
Currently available for iOS, download Heymarket in the App Store at this link: http://apple.co/261aZuY †
Heymarket provides customer relationship management (CRM) tools, analytics, templates and more for professionals who text with customers.
Founded by Amit Kulkarni and Manav Monga, who had their previous business, Manymoon, acquired by Salesforce. The company is backed by notable investors including Harrison Metal, IDG Ventures and Precursor Ventures.
Learn more at Heymarket.com ††
VSC for Heymarket
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