Recruiting the Right Person for the Right Job: Expert in Creating a Harmonious Work Culture Reveals What to Look for When Recruiting
Retail training expert shares three tips with employers for recruiting the right people for the right job.
Staff that don’t smile, hardly say hello and make customers feel like an inconvenience to them is possibly the worst thing a business can do for their reputation.
Recruiting the right people for the right job plays a key role in business success. The addition of a new employee can lift or carry a positive and productive working culture.
Founder and CEO of The Retail Solution - a leadership and management training and coaching company – Roger Simpson, believes creating a harmonious work culture, where people love what they do and feel inspired to contribute, is integral to a business’s long term success. www.theretailsolution.com.au
According to Roger, the most important thing management can lead by example with is delivering outstanding customer service. “Staff that don’t smile, hardly say hello and make customers feel like an inconvenience to them is possibly the worst thing a business can do for their reputation,” says Roger. “With online competition and industry noise now stronger than ever, it’s important to stand out from the rest and it doesn’t cost a thing to smile.”
For businesses to experience longevity, employers need to begin with a solid foundation of loyal, responsible and friendly staff, who are all experiencing employee satisfaction. It’s for this reason that recruiting the right person for the right job is paramount. Roger gives these three simple tips to employers:
1. Consider the personality of an ideal person for the role. “Many companies don’t realise what to look for when recruiting, because they haven’t thought about the personality of the ideal candidate, and how their presence will affect the rest of the team,” says Roger. “Finding the right person for the right job shouldn’t just be about the perfect skill set and experiences.” www.theretailsolution.com.au
2. Consider what skills and attributes are needed for the position. “Have a think about what this role needs from an employee. For example, if you needed to hire someone front of house, you would need to find a person who could smile, maintain eye contact, initiate and hold conversations and speak clearly and professionally.
3. Create a job advertisement to find the person outlined in the first two points. Now that you know who you would like to attract, create an advertisement that will encourage your ideal candidate to apply,” says Roger. “Experience should never trump the right attitude, because experience can always be learned on the job, but it’s important to list the non-negotiable things crucial to the role – even those from the personality check list.”
One of Roger’s clients, Beechworth Bakery has one of the greatest retail success stories in Australia due to the business’s exceptional customer service that has seen them achieve phenomenal growth. “You can generally train anyone to make coffee, slice bread or dig a hole. But if their attitude’s not right, then they might only do their job when you’re there,” says Roger.
For more information on creating a harmonious work culture as Beechworth Bakery did during their journey with The Retail Solution, visit www.webwire.com/ViewPressRel.asp?aId=200765, or go to The Retail Solution’s website at www.theretailsolution.com.au.
About The Retail Solution
With over 35 years’ industry experience, Roger Simpson is recognised as Australia’s #1 authority on customer ROI in the retail industry, and as a global expert on staff coaching, customer service and selling skills.
Roger’s expertise is maximising sales and service levels through lifting the performance of people. Over many years, Roger has increased business profits specifically by motivating and guiding owners and staff in their interaction with each other and with customers.
His company, The Retail Solution, has delivered training and coaching programs to retail clients in nearly 30 countries around the world, with most experiencing sales increases well in excess of 100 per cent.
Roger is called on frequently by customer service managers and CEOs of retail organisations to analyse, design and implement profitable customer service projects. Roger is passionate about creating great customer service and a triple win for retailers, staff and customers.
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- Contact Information
- Roger Simpson
- The Retail Solution
- (61) 417 056 589
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