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Virtual Assistant Trains Western Canada Lottery’s Retail Network

Engaging Intelligent Virtual Assistant Trains Western Canada Lottery’s Broad Retail Network


Colorado Springs, CO – WEBWIRE

Western Canada Lottery, like many other companies, wanted to create a way for a wide variety of people to be trained, but didn’t want to lose the brand’s personality. With the addition of our Intelligent Virtual Assistant we are able to help educate Western Canada Lottery’s retail network and increase their knowledge retention and absorption.” -- Paul Smith, Chief Strategy and Revenue Officer, CodeBaby

CodeBaby, award-winning global customer engagement and Intelligent Virtual Assistant (IVA) technology provider, today announced the addition of Western Canada Lottery to the company’s customer roster. 

Western Canada Lottery is using CodeBaby technology to train its broad retail network on core information. By using a relatable and relevant avatar that fits with the company’s brand, Western Canada Lottery ensures educational content is exactly the same every time. Using the CodeBaby technology, educational content will be easily and effectively delivered to retailers in the Western Canada Lottery network regardless of location.

Highly interactive and immersive learning experiences are far more effective than those that are static or solely content-driven. According to Byron Reeves’ study, The Benefits of Interactive Online Characters, “Compelling social interactions are as important in online transactions as they are to teachers or company representatives in real life.” This is why companies, like Western Canada Lottery, are turning to digital characters to engage their audience while educating them.

“Western Canada Lottery, like many other companies, wanted to create a way for a wide variety of people to be trained, but didn’t want to lose the brand’s personality,” said Paul Smith, Chief Strategy and Revenue Officer, CodeBaby. “With the addition of our Intelligent Virtual Assistant we are able to help educate Western Canada Lottery’s retail network and increase their knowledge retention and absorption.”

TrainingIndustry.com named CodeBaby a top eLearning Authoring Tool again in 2015, for third year in a row. Western Canada Lottery is joining the more than 300 global organizations currently using CodeBaby for eLearning scenarios.

About CodeBaby
CodeBaby is a global digital engagement and Intelligent Virtual Assistant (IVA) technology provider. Leveraging emotional engagement and video game expertise, CodeBaby’s solutions drive engagement and retention for Fortune 500 customers within healthcare, financials, banking, and eCommerce. CodeBaby is an Oracle Gold partner, and was recently named a 2014 eHealthcare Leadership Award Winner for providing innovative solutions in healthcare. Visit us at http://www.codebaby.com or follow us on LinkedIn and Twitter @CodeBaby.


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