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TCN Call Center Webinar: Best Practices in Business Intelligence, Analytics and Reporting



TCN, Inc., a leading provider of cloud-based call center technology for enterprise, contact centers, BPOs and collection agencies worldwide, will hold a webinar titled “Call Centers + Analytics: A Business Intelligence Platform from TCN” on Thursday, August 20 at noon, MDT (2 pm, EDT). The informative webinar will educate attendees on how to successfully use and interpret the latest in business intelligence reporting.


Thursday, August 20 at noon, MDT (2 pm, EDT)


To register for the webinar, visit:


TCN’s call center industry experts will teach attendees how to eliminate the guesswork of analyzing data and instead share the importance of leveraging business intelligence to analyze a call center in its entirely, including:

  • Cost Forecasting
  • Employee Forecasting
  • Agent Productivity and Performance
  • Overall Call Center Performance

Attendees will also learn best practices in interpreting reports, general call center data, including inbound, outbound and agent responses on the fly.


Bryce Payne, Vice President of Sales – Payne spearheads all global sales efforts at TCN. With more than 15 years of experience in the telecommunications industry, Payne has significantly contributed to the company’s rapid growth by successfully building partnerships across multiple industries and acquiring new customers globally.

Dave Bethers, Vice President of Enterprise Sales – Dave quickly climbed the ranks within TCN, starting as the Client Development Manager and now holding the title of Vice President of Enterprise Sales. His path to success was fueled by his drive to maximize efficiency, profitability, and growth and he did so with a focus on people, results-oriented needs assessment, and implementation management.

About TCN:
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit or follow on Twitter @tcn.

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