Melbourne Management Training Group Shows Businesses How to Manage Staff Effectively to Dramatically Increase Profit Margins
The Retail Solution teaches Australian businesses – including shoe store chain, Jo Mercer – how to be successful in business through effective customer service.
Increasing profit through good customer service is incredibly powerful for businesses once they utilise people’s thirst for interesting, respectful and positive human interaction. They actually go hand in hand; when a company makes a client or customer feel valued, loyalty and word of mouth advertising automatically follow.
Popular Australian shoe store chain, Jo Mercer has a solid customer service promise that made them stand out for years from competing retailers in the industry. But due to inconsistent delivery of that promise, the shoe store chain started to see a downturn in profit.
After training with The Retail Solution for three months, Jo Mercer began to witness a huge shift in returns, and an increase in profit. The Retail Solution, a Melbourne management training company showed Jo Mercer how to utilise their management team to ensure that staff maintained consistent and high quality customer service delivery.
The Retail Solution CEO Roger Simpson believes the key to increasing profit through good customer service is to train existing management, so they can hold their staff to account and monitor the feelings in their team.
“It’s not unusual for retailers to be inconsistent with their delivery and standard of service, and that culture and attitude comes from the top so it’s really important to maintain open communication with the management team,” says Roger. “The Retail Solution held three training sessions with the managers at Jo Mercer, and worked with them to transfer those learnt skills into the store. They achieved fantastic results.
“I felt very privileged to work with Jo Mercer shoes earlier this year. The quality of their products is first rate and their shoes are worn and loved by women all over Australia.” www.theretailsolution.com.au
Jo Mercer shoes CEO, Dianna Box says the company was looking for training to specifically help their store managers be more accountable for the customer service and sales in the stores. “Women’s shoes is a very competitive market with a number of big players and we at Jo Mercer were determined to grow our sales despite the tough competition and challenging economic conditions,” Dianna says.
The Retail Solution ran a series of workshops in each state with Jo Mercer, attended by the store and regional managers focusing on how to be successful in business by providing outstanding customer service. The Melbourne management training company then followed up with each regional manager individually, in order to coach their store managers with these processes.
The training and follow up was extremely well received by the store managers and the regional managers saw a shift in store managers’ attitudes and ability to get the best out of their team by using the coaching steps introduced at the training sessions. www.theretailsolution.com.au
Roger says, “I met with Dianna and her regional managers almost three months after the training sessions took place to review the results. The training and follow ups were extremely well received and implemented, because they grasped how to manage staff effectively quite easily. The results have been outstanding for Jo Mercer.
“Increasing profit through good customer service is incredibly powerful for businesses once they utilise people’s thirst for interesting, respectful and positive human interaction. They actually go hand in hand; when a company makes a client or customer feel valued, loyalty and word of mouth advertising automatically follow.”
Discover more about how Melbourne management training company, The Retail Solution can help businesses learn how to manage staff effectively to achieve greater profits at www.theretailsolution.com.au.
About The Retail Solution
With over 35 years’ industry experience, Roger Simpson is recognised as Australia’s #1 authority on customer ROI in the retail industry, and as a global expert on staff coaching, customer service and selling skills.
Roger’s expertise is maximising sales and service levels through lifting the performance of people. Over many years, Roger has increased business profits specifically by motivating and guiding owners and staff in their interaction with each other and with customers.
His company, The Retail Solution, has delivered training and coaching programs to retail clients in nearly 30 countries around the world, with most experiencing sales increases well in excess of 100 per cent.
Roger is called on frequently by customer service managers and CEOs of retail organisations to analyse, design and implement profitable customer service projects. Roger is passionate about creating great customer service and a triple win for retailers, staff and customers.
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- Contact Information
- Roger Simpson
- The Retail Solution
- (61) 417 056 589
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