The new, hassle-free way to reap the benefits of ongoing customer contact

Ongoing customer contact, aimed at building customer relationships and loyalty, delivers remarkable results for businesses.

According to Market Metrics, the probability of selling to an existing customer is 60 – 70%, compared to a just 5 - 20% probability of selling to a new prospect. In addition, on average, loyal customers are worth up to 10 times as much as their first purchase. If increasing sales is the objective, businesses can exponentially increase their success by keeping in contact with their existing customers.

Ongoing customer contact also makes sense from a financial perspective. According to Bain & Company, it costs 6 – 7 times more to acquire a new customer than to retain an existing one. Furthermore, the average spend of a repeat customer is a massive 67% more than that of a new customer.    

For boosting profitability, ongoing customer contact is also the solution. Bain & Co estimates that a 5% reduction in the customer defection rate can increase profits by 5 – 95% depending on the industry, while a 10% increase in customer retention levels result in a 30% increase in the value of the company. Furthermore, it is estimated that a 2% increase in customer retention has the same effect as decreasing costs by 10%.
Given these remarkable results that businesses can achieve by simply keeping in contact with their existing customers, why do so few companies implement ongoing customer contact? The reason, according to market research, is simply that business owners are uncertain how to go about implementing an effective customer contact strategy.

This challenge has recently been solved by the launch of MagBoxs, an easy-to-use, no-cost newsletter manager for small business. Simply register on www.MagBoxs.com, easily upload your customer database, compile your newsletter in an MS Word-like Dashboard, preview and send, anytime, anywhere, using a desktop, laptop or mobile device.

With easy-to-follow instructions, great tips and ideas for value-adding content and headlines, lay-outs and images, and a handy calendar for announcing events, such as sales and special offers, Magboxs will ensure you are staying in contact and building profitable relationships with your customers quickly, easily and cost-free.    

If you are looking to increase sales and boost profitability, while containing costs, simply visit www.MagBoxs.com today and implement a simple, hassle-free and no-cost ongoing customer contact strategy that will deliver remarkable results for your business.       

Contact Information

Antonio Rodrigues

Owner Principal

MagBoxs

Contact via E-mail