api.ai Adds Twilio Integration to Offer Companies a Seamless Way to Chat with Customers Using Machine Learning Algorithms
With new integration, api.ai turns text conversations into ways for people to book restaurants, order cabs and more
Cloud messaging platforms like Twilio make it easier than ever for companies to send notifications to customers; but live customer support, delivered when and where someone needs it is still a job done the old-fashioned way. That’s why today, api.ai , the leader in conversational interfaces for connected devices, is making it seamless for companies to chat with customers in real time by integrating the company’s API into Twilio ’s SMS service.
api.ai’s machine learning platform provides digital concierge-like services that further simplify the process of ordering, buying or booking. For instance, instead of filling out reservations in an online form, consumers can simply text the details of what they want to a Twilio-integrated app. api.ai’s automated platform will then decipher and clarify user intent, reply via text, and pass the request back back to the company.
Here’s an example of the integration in action with HostMe, a reservation management service:
Customer sends text to HostMe : “I’d like to book a reservation at an Italian restaurant near my office for tonight at 8pm.
HostMe: “ How fancy would you like it to be?”
Customer: “Please make sure it has least 4 stars and costs less than $30 dollars per entree.”
HostMe : “Great, for how many people?”
Customer : “2 people and we want a seat near the window.”
HostMe : “Got it. How about Cafe Picasso at 8pm? They have 4.5 stars and are known for the best linguini in the city and are rated the best customer service in the city.”
Customer : “Sounds delicious, let’s book it.”
Recent studies show that 98 percent of SMS messages are opened within 90 seconds and that Americans now send five times as many texts as phone calls each day. This integration makes it easier for companies to offer customers a seamless and simple way to get what they want, when they want in with their preferred mode of communication.
“People want convenience and this is a very convenient way to streamline processes that feel cumbersome and outdated,” explained Ilya Gelfenbeyn, CEO and cofounder of api.ai. “Our platform enables companies to create an autonomous layer of consumer interaction that is convenient, smooth and virtually frictionless.
api.ai is the leader in conversational interfaces for connected devices. Its open platform enables natural language understanding and intelligent intent response, offering accessibility and voice commands to both software and hardware. With over two billion commands processed, the platform understands human speech and continuously improves with each command to offer the most complete, and refined natural language understanding platform available to developers. api.ai is used by some of the world’s foremost connected device companies, including manufacturers, telecommunications companies, software designers, and hardware startups to build their own voice-enabled products.
Learn more at api.ai .
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