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Chase Named National Champ in Consumer Banking for Third Straight Year

TNS also names Chase best premier bank for four years running


For the third straight year, Chase earned top national recognition for its outstanding performance in consumer retail banking from TNS, the world’s largest custom research company.

The TNS Choice Awards also recognized Chase as:

  • Best in Premier Banking nationally for the fourth straight year, reflecting its outstanding service to customers with more than $100,000 in assets
  • Best in Consumer Banking in the East region for the third straight year
  • Best in Consumer Banking in the West region for the third straight year

“Our clients benefit from the hard work and dedication of all the Chase employees who come in every day to help our clients invest for college or retirement, finance a business or purchase a home,” said Barry Sommers, CEO of Chase Consumer Banking. “I am proud to share this honor with the entire Chase team.”

The TNS Choice Awards recognize financial institutions that are the best among their peers in acquiring, retaining and developing customers. TNS conducted interviews with more than 30,000 consumers across the United States to determine their top selections.

“In today’s economy, achieving growth requires gaining significant market share and Chase attracted more new customers in the United States than any other bank last year. And because of service improvements in recent years, Chase customers are now more satisfied, enjoy a more consistently good experience, and stay with Chase longer,” said Joe Hagan, Senior Vice President of multi-client programs at TNS and Manager of the TNS Choice Awards.

About Chase
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.6 trillion and operations in more than 60 countries worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, small business lending, mortgage, credit cards, auto financing and investment advice. Customers can choose how and where they want to bank: More than 5,500 branches, 18,000 ATMs, mobile, online and by phone. For more information, go to


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