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Telstra invests in local Australian company, Panviva, to deliver online support for contact centres


Telstra Ventures today announced it had invested in Australian company, Panviva, a global leader in business process guidance software solutions.

Panviva software, called SupportPoint, simplifies the interactions for contact centre and back office staff who navigate multiple and complex systems to service customers. SupportPoint is delivered in the form of Software as a Service (SaaS) via the cloud and provides staff with one-click access to the help desk information they need to do their jobs right first time working in real-time, alongside the applications open on their desktop.

Telstra Global Enterprise and Services, Executive Director Global Solutions, Practices, Ms Michelle Bendschneider, said the investment would contribute to Telstra’s strategy of expanding its cloud services offering and provide solutions to its enterprise and government customers.

“Telstra will have the ability to provide Panviva solutions to customers through a reseller agreement. We believe the addition of Panviva to our cloud and services portfolio will add value for our customers both locally and internationally and is in line with our commitment to expand our cloud services, offering our customers choice and flexibility,” Ms Bendschneider said.

“The investment in Panviva has created an opportunity for Telstra and Panviva to better serve their customers.”

Panviva CEO Ted Gannan said that Telstra’s investment in Panviva was logical for both companies.

“We’re excited by the opportunity for Panviva to leverage Telstra’s pre-eminent position in the Australian market and growing footprint in Asia. Most of our Australian-based customers are also customers of Telstra and we look forward to more of the Telstra customer base joining the Panviva family,” Mr Gannan said.

“Panviva’s solution delivers the right information, to the right person at the right time. The software knows exactly where the user needs assistance to complete tasks and assists to reduce the amount of time customers would need to spend on the phone or in a store, improving the customer experience,” Mr Gannan said.

Headquartered in Melbourne, Panviva’s customer base spans Australia, the US and the UK, including leading global brands in the banking, healthcare and telecommunications sectors.


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