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Reliance Communications and Ericsson sign nationwide Managed Services contract

* First pan-India managed services deal for Ericsson
* Covers over 150,000 km of fiber, 2G/3G/CDMA mobile network, wireline access and enterprise network in 22 telecom circles, across India including Delhi and Mumbai
* Global expertise to bring in operational efficiencies and optimization


Reliance Communications Limited has signed a seven-year full-scope managed services agreement with Ericsson (NASDAQ:ERIC) to operate and manage their wireline and wireless networks across India. Ericsson will also take over responsibility for the field maintenance, network operations and operational planning of Reliance Communications’ 2G, CDMA and 3G mobile networks.

This strategic pan-Indian deal is an expansion of the existing agreement, which enables Ericsson to deepen its partnership with Reliance Communication and extends its managed services footprint nationwide across all the 22 circles in India. This is the first pan-Indian managed services deal for Ericsson.

Ericsson will streamline Reliance Communication’s operations by bringing all aspects of fiber, mobile networks and wireline access networks to Reliance Communications’ wireless and Global Enterprise Business, across differentiated product lines. Ericsson will deliver world-class customer experience using Centralized Network Operations Center and bring in operational efficiencies and optimization using its global expertise.

Ericsson will be responsible for network operations, with the goal of increasing customer satisfaction and retention. Ericsson will also work closely with Reliance Communications to identify opportunities to introduce new services and expand its existing businesses to help realize the full potential of its network. The integration is effective as of December 1, 2014.

Suresh Rangachar, Head of Commercial, Reliance Communications, said: “We are happy to announce our partnership with Ericsson to manage our wireline and wireless network on a pan-Indian basis.  Given the complexity of networks and the growing performance expectations from customers, we are banking on the experience, innovation and technical expertise of Ericsson to improve the productivity of our network and ensure customer satisfaction and retention by delivering superior network performance and service quality at optimized costs.” 

Magnus Mandersson, Executive Vice President and Head of Business Unit Global Services, Ericsson, said; “We are excited to partner with Reliance Communications for this strategic multi-technology managed services deal. We have been managing their networks in north and west and are now pleased to extend this support to all 22 Circles.

”The growing uptake in the use of new technologies requires an increased focus on customer experience management, and that will be our focus as we take on this mandate. This is the first pan-Indian managed services deal for Ericsson and will help us consolidate our managed services leadership in India".

Reliance Communications’ infrastructure covers over 150,000 km of fiber, 2G/3G/CDMA mobile network, wireline access and enterprise network in 22 telecom circles, across India and includes 21,000 towns and 400,000 villages to which it offers converged services including voice, data and video.


Reliance Communications and Ericsson sign USD 1 billion managed services contract for wireline and wireless networks for North and West India

Managed Services press backgrounder

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About Reliance Communications
Reliance Communications Limited founded by the late Shri Dhirubhai H Ambani (1932-2002) is the flagship company of the Reliance Group. The Reliance Group currently has a net worth in excess of Rs. 91,500 crore (US$ 15.3 billion), cash flows of Rs. 10,200 crore (US$ 1.7 billion), net profit of Rs. 4,700 crore (US$ 0.8 billion).

Reliance Communications is India’s foremost and truly integrated telecommunications service provider. The Company has a customer base of over 118 million, including over 2.6 million individual overseas retail customers. Reliance Communications corporate clientele includes over 39,000 Indian and multinational corporations including small and medium enterprises and over 290 global, regional and domestic carriers.

Reliance Communications has established a pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network that is capable of supporting best-in-class services spanning the entire communications value chain, covering over 21,000 cities and towns and over 400,000 villages. Reliance Communications owns and operates the world’s largest next generation IP enabled connectivity infrastructure, comprising over 280,000 kilometers of fiber optic cable systems in India, USA, Europe, the Middle-East and the Asia-Pacific region.


Ericsson is the driving force behind the Networked Society - a world leader in communications technology and services. Our long-term relationships with every major telecom operator in the world allow people, businesses and societies to fulfill their potential and create a more sustainable future.

Our services, software and infrastructure - especially in mobility, broadband and the cloud - are enabling the telecom industry and other sectors to do better business, increase efficiency, improve the user experience and capture new opportunities.

With more than 110,000 professionals and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. Forty percent of the world’s mobile traffic is carried over Ericsson networks. And our investments in research and development ensure that our solutions - and our customers - stay in front.   

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2013 were SEK 227.4 billion (USD 34.9 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.


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