Divers Direct Introduces Director of Awesomeness
It is important that the workplace is somewhere our crew loves to be. We work in a lively industry and we are promoting an adventurous aquatic lifestyle. We employ staff of all ages and appeal to a wide demographic of water sports enthusiasts through our services – this has to be managed in order for the customer to have an awesome experience.
The new Director of Awesomeness at Divers Direct is Terry Schaefer -- she has been with Divers Direct for 15 years and has managed four of the six Florida Dive Shops. Schaefer has long demonstrated her commitment to being awesome by traveling to the Bahamas, Bonaire, Cayman, Cozumel and Roatan on various trips with fellow Divers Direct crew members and customers.
“The best thing about working for Divers Direct is being a part of the company’s continuing evolution. I am most excited to be a part of the awesome things that are sure to take place in our future.” Schaefer says. “We will increase our focus on people -- our customers, our instructors, our trainers and our staff will be more incredible as a result. I truly believe that a person the company invests in and who feels appreciated will always do more than what is expected. Cultivating this culture will be key in spreading the awesomeness and will ensure that when you think of Divers Direct, you think AWESOME!!!!!”
Divers Direct has a long standing internal program known as ACE for the Awesome Customer Experience. Staff are trained in skills focused on making people happy, which includes fellow staff members too. President, Darcy Kieran says: “It is important that the workplace is somewhere our crew loves to be. We work in a lively industry and we are promoting an adventurous aquatic lifestyle. We employ staff of all ages and appeal to a wide demographic of water sports enthusiasts through our services – this has to be managed in order for the customer to have an awesome experience. ”
Quality Customer Service
The role of The Director of Awesomeness is serious – Divers Direct has a large inventory and a diverse crew who must be equipped with the latest knowledge, information and skills in order to offer an amazing experience. Schaefer’s role will have her travel to all six Florida Divers Direct shops working with each crew member and their Captain to ensure they are providing the best service to the public, while having fun.
“We are a crew of experts: We are divers serving divers, swimmers helping swimmers, spearos educating spearos,” Kieran says, “The right product knowledge and information is crucial in order for all crew members to deliver high quality service. This applies to both products and Emocean Club training programs.”
The attribute of being awesome requires attention to detail and dedicated team work. When it comes to knowledge, information and skills, Divers Direct Captains and crew always apply a generous helping of SPF – Safety, Performance and Fun!
Divers Direct has six local Florida Dive Shops providing gear and services to snorkelers, freedivers, spearos, swimmers, paddlers, boaters, beach bums, and of course scuba divers. Every member of the crew at Divers Direct has a passion for the ocean and water sports; their expertise shines through as a result.
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- Contact Information
- Elisa Buller
- Content Editor
- Divers Direct
- (1) (954) 926-4420
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