Etherios Wins Salesforce Partner Innovation Award for Service at Dreamforce 2014
Etherios recognized for outstanding contribution toward customer success in third annual salesforce.com Partner Innovation Awards
Dreamforce 2014 – Etherios, today announced it has been recognized with the salesforce.com Partner Innovation Award for service. In receiving this award, Etherios was recognized for its collaboration with Walgreens, one of the world’s largest retail drugstore companies, to improve its customer service experience through the implementation of Service Cloud. The award was presented at Dreamforce 2014, the world’s largest software event.
Working with Etherios, Walgreens is transforming the way they engage with its customers by providing a seamless experience across the store, pharmacy and contact center operations. Etherios collaborated with Walgreens to implement the Service Cloud which will enable its teams to deliver a differentiated experience across both the retail and pharmacy, health and wellness business lines. This initiative sharpens the Walgreens vision to be America’s most loved pharmacy-led health, wellbeing and beauty enterprise by providing an integrated view of its customers.
Connecting with Customers, Partners and Employees to Thrive in Today’s Connected World
The Salesforce1 Platform is the next generation social, mobile and cloud platform for this connected world - to transform sales, service, marketing, engagement and more. As a Platinum Cloud Alliance Partner and Fullforce Service Cloud Master Partner of salesforce.com Etherios brings deep expertise in operational strategy, business process alignment and salesforce platform skills that enable customers to accelerate business success in today’s connected world. Etherios helps companies develop customer service programs that result in improved customer satisfaction, retention, loyalty, and lifetime value of the customer.
Comments on the News
- “We are extremely honored to receive the Salesforce.com Partner Innovation Award for Service,” said Mike Dannenfeldt, senior vice president, Etherios. “The award is a testament to collaborative efforts of the Etherios and Walgreens teams to deliver world class, transformational solutions.”
- “We are proud to honor the achievements of the Salesforce Cloud Alliance Partner ecosystem and congratulate Etherios on its salesforce.com Partner Innovation Award,” said Dan Streetman, senior vice president, alliances and channels, salesforce.com. “Salesforce.com partners play a critical role enabling customers to accelerate business success in today’s connected world.”
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Etherios is a division of Digi International (DGII), a publicly traded company with over 600 employees in locations across North America, Europe and Asia serving a global customer base. Etherios is leading the Internet of Things (IoT) revolution by helping organizations connect products, people and processes. We are uniquely positioned as the only company providing a comprehensive connected solution encompassing advisory, wireless design and CRM services combined with Device Cloud, our award-winning platform-as-a-service. Our employees deliver unmatched business results and value as evidenced by a 9.9/10 customer satisfaction rating. Etherios is a strategic partner with some of the most recognized firms in the world and is a Platinum Cloud Alliance Partner of salesforce.com.
For more information about Etherios, visit: www.etherios.com.
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