NBAD first to select new NCR branch transformation technology in the Middle East
NCR SelfServ 91 serves as first stage of retail network transformation
The National Bank of Abu Dhabi (NBAD), UAE’s premier bank, is the first financial institution in the Middle East to select NCR SelfServ 91, a new hardware platform that will help NBAD transform its branches and extend its retail banking footprint.
As the latest in branch banking technology from NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, NCR SelfServ 91 is a modern, sleek, in-branch ATM that can help migrate low-value transactions from the teller line to self-service, freeing branch staff to focus on sales and customer support.
“At NBAD we believe that to be recognised as the World’s Best Arab Bank, we need to put our customers at the forefront and do the right things, the right way,” said Abdulla Al Otaiba, Senior Managing Director of Retail & Commercial - Gulf at NBAD. “NCR’s new branch transformation technology helps bring tellers and all of their equipment out from behind the counter and allows them to interact with customers in an open environment, while retaining the human touch. This helps to us improve efficiency, enhance customer experience and increase sales.”
When paired with next-generation NCR Interactive Banker software, SelfServ 91 can complete as much as 90 percent of typical teller transactions and connect in-branch employees to server-based software that delivers fast, real-time customer and transaction data to tablet PCs, freeing employees to roam the branch and assist customers as they conduct transactions.
“Consumer experience at the bank branch is about to change more dramatically than it has in more than a generation,” said Habib Hanna, managing director for South Gulf and Pakistan, NCR. “The roadmap to branch transformation begins here, and additional software will unlock even greater capabilities as financial institutions move their associates into the open to directly interact with consumers and provide in person assistance, similar to what we experience while shopping or checking in to the airport.”
The National Bank of Abu Dhabi (NBAD) has one of the largest networks in the UAE, with an expanding network of 125 branches and cash offices and more than 585 ATMs across the country. NBAD ’s growing international network consists of about 60 branches and offices in 18 countries stretching across five continents from the Far East to the Americas, giving it the largest global network among all UAE banks.
Since 2009, NBAD has been ranked consecutively as one of the World’s 50 Safest Banks by the prestigious Global Finance magazine, which also named NBAD the Safest Bank in the Emerging Markets.
NBAD is rated senior long term/short term AA-/A-1+ by Standard & Poor’s (S&P), Aa3/P1 by Moody’s, AA-/F1+ by Fitch, A+ by Rating and Investment Information Inc (R&I) Japan, and AAA by RAM (Malaysia) , giving it one of the strongest combined rating of any Global financial institution.
A comprehensive financial institution, NBAD offers a range of banking services including retail, investment and Islamic banking services. NBAD grows strategically toward its vision to be recognised as the World’s Best Arab Bank.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
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