Barclays Bank of Botswana inks deal with Bytes and NCR in major new ATM rollout
Barclays Bank of Botswana, the largest bank in Botswana, has partnered with Bytes Managed Solutions, the exclusive distributor of NCR technology solutions in southern Africa, for the installation of intelligent cash deposit ATMs. Last month, the bank launched a new generation of ATMs that provide customers with convenient ways of banking outside the banking halls.
The ATMs are specifically designed for high transaction usage by NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies. They accept cash deposits with real time credit capability, recycle the deposited cash, dispense cash, do cheque deposits, and offer a broad range of other services, such as bill payment, funds transfer, mobile phone top-up and mini-statements.
“Working with Bytes to roll out the NCR solution gives Barclays Bank of Botswana a significant competitive advantage as the only bank in Botswana offering multi-functional services through these intelligent ATMs,” said Malebogo Sebusang, Head of Channels at Barclays Bank of Botswana. “This investment in cutting edge technology positions the Barclays to substantially grow its market share as consumers demand more convenience. It also affirms our goal to become the ‘Go-To’ bank in Botswana. For customers, transactions such as cash deposits will be effected in real-time, giving them 24/7 ability to transact, and to experience secure cash handling. The new ATMs are optimized for simple cash deposit transactions, allowing our employees in the branches to spend more time with customers on complex banking transactions.”
The new ATMs deliver a variety of functions, aiming at making the everyday consumer transactions easier. As a result, Barclays Bank of Botswana’s customers will have access to branch transactions beyond traditional banking hours and at the time of their convenience, while enjoying an unprecedented banking experience that could also be used to attract new customers. Substantial adjustments had to be made to the ATMs for the Botswana market. Currency note templates had to be developed and then tested rigorously for correct note detection and rejection. The Project Management Office at Bytes worked extensively with NCR subject matter experts and Barclays Bank of Botswana to ensure maximum accuracy.
“For Barclays, this represents an opportunity to leverage a whole new level of convenience – never before experienced in Botswana – to attract new customers,” said Alan Anderson, Business Development Director at Bytes Managed Solutions. “From a brand perception perspective, the Bank will rightly be seen as an innovator and technology adopter in an environment where this remains unusual and far from the norm. We have been a longstanding strategic partner of Barclays Bank of Botswana and the installation of the ATMs paves the way for other NCR solutions to be introduced to the Bank, particularly in branch transformation, where kiosks and teller cash recyclers add even more convenience for customers.”
Proof of concept and demonstration of the ATM began midway through 2013. The bank’s representatives were able to see the ATM in action at last year’s ATMIA in Cape Town and at a recent NCR Branch Transformation event.
Bytes Managed Solutions
Bytes Managed Solutions is the exclusive distributor for NCR products and solutions in South Africa and selected neighbouring countries. The organisation markets, supports and maintains enterprise-wide information products and services. It crafts the majority of its solutions and services offering by adding value to core NCR solutions and services. In addition, it offers focused, product-independent agnostic workspace management and IT equipment, maintenance, IMACD and project management, leveraging its over 107 service points throughout South Africa. It enjoys partnerships in most African countries. The services operation supports a variety of brands including NCR, Dell, HP, and Cisco. Bytes Managed Solutions is a division of the Bytes Technology Group and wholly owned by JSE-listed Altron. www.bytesms.co.za
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries. The company encourages investors to visit its web site which is updated regularly with financial and other important information about NCR.
Barclays is a major global financial services provider engaged in personal banking, credit cards, corporate and investment banking and wealth and investment management with an extensive international presence in Europe, the Americas, Africa and Asia. Barclays’ purpose is to help people achieve their ambitions – in the right way.
With over 300 years of history and expertise in banking, Barclays operates in over 50 countries and employs approximately 140,000 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
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