Web Savvy Not Required for Self-Service Benefits Success, According to Spotlite Choice User Surveys
Even employees who are only occasional Internet users can successfully enroll themselves in their employers’ benefits, according to feedback surveys by users of Spotlite Choice. Spotlite offers cloud-based technology solutions that enable consumer-driven benefits success for employees, employers, carriers and brokers. Spotlite Choice, Spotlite’s flagship product, is an online, best-in-class employee benefits enrollment system providing education and decision support for core and voluntary benefits.
More than one-third (36%) of Spotlite Choice users described themselves as only occasional or rare Internet users, while 64% rated themselves as very web savvy, according to responses from 185 employees who reported their experience using the benefit enrollment system’s optional feedback survey. The feedback function was implemented in May.
“We’re excited by these results, which validate that employees don’t need to be savvy Internet users to use technology for benefits enrollment. The explosion in consumer-driven benefits is causing employers to find more efficient and engaging enrollment processes. This should be encouraging news for employers exploring a self-service benefits enrollment solution,” said Spotlite CEO Chris Hill.
Whatever their level of Internet usage, feedback from Spotlite Choice users was overwhelmingly positive about their experience, understanding of their employers’ benefit packages, confidence in their elections and awareness of financial implications:
- Ease of use: 92% of users rated the ease of their experience as either “great” or “good”
- Confidence in their elections: 91% stated that they have a “great” or “good” understanding of their elections
- Awareness of financial implications: 90% graded their understanding of the financial implications of their elections as either “great” or “good”
- Understanding of benefit packages: 85% rated their understanding of their benefit packages as either “great” or “good”
“These results demonstrate that self-service is effective in increasing satisfaction with and understanding of benefits options. They also show what’s required of a technology solution to achieve self-service enrollment success. Ridding the world of bad benefits experiences is our mission; we think technologies that enable an eCommerce self-service experience have the potential to do just that,” said Hill.
Spotlite offers cloud-based technology solutions that enable consumer-driven benefits success for employees, employers, carriers and brokers. Spotlite Choice, the company’s flagship product, is a best-in-class online employee benefits education, decision support and enrollment system for core and voluntary benefits. Spotlite Central is a plug-and-play system that streamlines administration of benefit offerings with a sophisticated data exchange system which enables easy integration, minimal disruption, total accuracy and maximum security.
Spotlite’s clients are public institutions and employers ranging from small businesses to Fortune 500 companies. Launched in 2012, Spotlite derives its consumer experience orientation from its PerkSpot origin. PerkSpot, founded in 2006, is a leading online perks and rewards platform now serving 3.5 million employees. Additional information about Spotlite and its consumer-oriented solutions may be found at www.spotlite.com.
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- Robin Schoen Public Relations
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