coresystems announces significant upgrade to coresuite to let companies create bespoke service apps with their own data and to tap into the Internet of Things
Cloud-based mobile field service solution lets workforces connect effortlessly with customers to manage and deliver exemplary customer and field service
Philipp Emmenegger, CEO of coresystems, said: “At a time when both small and large companies consider excellent customer and field service as both a competitive differentiator and a profit centre, we believe our latest solution helps our customers to easily create, manage and report on customer service work processes to ensure they’re delivering the very best service to their own clients."
Windisch, Switzerland and London, UK: 17 June 2014 – Today, coresystems, the mobile cloud field and customer service company, is announcing a significant upgrade to coresuite mobile, its cloud-based mobile field service solution.
coresuite mobile’s latest additions, coresuite companion and coresuite API, help companies large and small effortlessly manage and deliver the very best customer service by allowing them to offer their own customers an easier way to access service, and to create tailor-made solutions that tap data from their own IT systems, including multiple ERP systems.
Philipp Emmenegger, CEO of coresystems, said: “At a time when both small and large companies consider excellent customer and field service as both a competitive differentiator and a profit centre, we believe our latest solution helps our customers to easily create, manage and report on customer service work processes to ensure they’re delivering the very best service to their own clients. Our new API lets them tailor the processes further, letting them create new apps by pulling data from multiple IT systems for a completely bespoke solution.”
coresuite mobile consists of 8 modules that companies can combine to create a tailored customer and field service management solution that suits their exact needs. We’re proud to announce the release of our two latest modules, coresuite companion and coresuite API:
- coresuite companion: our exciting new module, a precursor to the Internet of Things, lets companies create a branded service app that lets their customers request and track service, browse product information and purchase additional products. QR codes are placed on products and once scanned open up the app to let customers choose what they need: service, additional information, spares, or other products.
- coresuite API: Our API lets companies create a service tailored to their needs, letting them automatically upload their own proprietary data and connect it with their service processes to ensure it’s available on their mobile devices on and offline at all times. Small and large companies can benefit from the API as it can draw data from both spreadsheets and multiple ERP systems.
coresuite companion is currently being tested by Swiss e-bike pioneer m-way. Mario Klaus, Marketing Director at m-way said, “We started this pilot project as a way to offer convenient, painless and innovative customer service. We see exciting possibilities with how customers proactively self-manage service and how we are opening a new marketing channel and possibly selling new products. We are convinced that this will help us with long-term customer retention.”
To learn more about our products go to www.coresuite.com. Or, to see our latest customer event introducing coresuite solution and our 2 new modules, please go to http://coresystems.ch/en/inside-event/.
coresystems is an award-winning cloud-based mobile business solutions company. The company builds innovative platforms, tools and applications that enable small, medium and large companies to effectively manage their business processes and better serve their customers. In addition, coresystems’ has a team of qualified consultants to guide complex ERP projects to find solutions that best fit customer needs. Over 100,000 users throughout the world in a range of industries use coresystems’ apps to quickly navigate, capture, record and report on highly complex business processes. Headquartered in Windisch, Switzerland, coresystems was founded in 2002 and currently has several offices around the world, including London, New York, and Shanghai.
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