NCR now services more than 500 airline check-in kiosks in China
Global technology company extends leading multi-vendor service capability from banking, retail and telecom to the travel industry in China
BEIJING, China – NCR Corporation (NYSE: NCR), the global leader in consumer transaction technologies, announced that it provides professional maintenance service support to most airlines and airports in China -- reaching more than 500 check-in kiosks across 30 major cities. In addition to NCR technology, it also supports kiosks manufactured by local and foreign manufacturers.
Last year, NCR gained a foothold with China Eastern Airlines for providing on-site support and software services for its entire fleet of 130 self check-in kiosks. This year, NCR won another multi-vendor service contract from Shenzhen Airlines for servicing the airline’s check-in kiosks which included NCR branded solutions and those from a local vendor.
“Since we entered the travel industry in China in 2008, NCR’s leading self-service airport check-in solution and flexible services model has transformed the passenger experience for a number of airlines and airports,” said Jimmy Zheng, general manager for NCR Services in Greater China. “NCR’s leading multi-vendor services organization has already been recognized by the local financial, retail and telelcom industries, and is now earning the trust of the travel industry. It is a testimony to our commitment for service quality and customer satisfaction, making the everyday transactions of life easier for businesses and the customers they serve.”
The comprehensive service capabilities and widespread IT support network in China make NCR the preferred multi-vendor services provider by the local travel industry. NCR has more than 200 service points and nearly 500 certified customer service engineers in over 50 cities in China. NCR also operates parts depots and warehouses in most areas, allowing it to provide efficient and faster on-site support and parts recovery services to airlines and airports.
NCR supports 19 of the world’s top 20 banks, seven of the top 10 retailers, eight of the top 10 telecom firms and four of the top five airlines. In China, NCR also provides self-service check-in solutions for airlines such as China Southern Airlines, China Eastern Airlines and Air China.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 485 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.Web site: www.ncr.com
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