New Fixya Holiday Tablet Report Surfaces Top Issues with Popular Tablets: Apple iPad Air vs. Microsoft Surface 2 vs. Amazon Kindle HDX vs. iPad Mini with Retina Display
Fixya’s Holiday Tablet Report finds users hoping for more apps on the Surface 2, still having Safari problems on the iPad Air, frustrated with Kindle HDX’s Silk browser, and trying to wipe the yellow tint and blurred grey lines from their iPad Minis
Today Fixya, the leading product Q&A destination on the web and mobile, announces the release of a new report comparing the number of fix-it requests across newly released tablets from this year – sifting through over 10,000 problem impressions to determine the most common issues with each device. The Fixya Holiday Tablet Report covers the Microsoft Surface 2, iPad Air, Amazon Kindle HDX and the iPad Mini with retina display. By looking at the top issues with each device, the Fixya Holiday Tablet Report seeks to provide clarity to consumers before they make their big tablet purchases before the holidays, and to assist those who have already purchased their tablets and are having issues.
To see the full Fixya Holiday Tablet Report, please visit: http://blog.fixya.com/fixyareport/dec2013/tablet-report.html
Fixya’s Holiday Tablet Report aggregates troubleshooting requests posted by consumers through its product Q&A site and iOS mobile app. The report not only offers information on the most common problems with each device, but also provides solutions for these top problems when available. Below are the major trends found within the Fixya Holiday Tablet Report:
- The Microsoft Surface 2 is a great option for the businessperson -- its full range of Microsoft Office features really appeals to professionals who are on the go. However, its lack of app developers has left the Surface 2 seemingly void of software support for popular apps available on other tablets.
- While Apple’s new iPad Air has received extremely positive reviews overall, it does have a few problems that consistently crop up for owners. A common issue across all iPad platforms is a crashing Safari browser, a problem that seems to persist with the newest iterations of the device. The iPad Air is also reported to have screen issues, with users reporting grey lines or a yellow tint that cuts across half of the screen.
- Fixya users reported battery issues with the new Amazon Kindle HDX, as well as its inability to charge quickly, which is a definite hindrance for a tablet – especially when used for travel. The Kindle HDX’s pre-installed Silk Browser has also proven somewhat unreliable, tending to freeze when opening a new tab and/or navigating to a new web page.
- The iPad Mini is a solid purchase for entertainment seekers, but it does have its own unique problems that differ from its larger form factor cousin. The biggest problem, known as “ghosting”, happens when users flip between apps and the previous image will still be lightly visible on the screen for a short period of time. Ghosting does present user experience issues, as the iPad mini is touted for its gorgeous retina display.
Below are the top five problems for each tablet in the Fixya Holiday Tablet Report, and the percentage of troubleshooting requests that fall into each problem category:
Top 5 Microsoft Surface 2 Issues:
1. App Support – 25%
2. Speaker Quality – 20%
3. Touch Cover Keyboard – 15%
4. Compatibility with other Microsoft Products – 15%
5. Other – 25%
Top 5 iPad Air Issues:
1. Browser Crashes– 30%
2. Screen Issues – 25%
3. Keyboard Responsiveness – 15%
4. Wi-Fi Connectivity – 15%
5. Other –15%
Top 5 Kindle HDX Issues:
1. Silk Browser – 25%
2. App Support – 20%
3. Battery – 20%
4. Device Freezes – 20%
5. Other – 15%
Top 5 iPad Mini (with retina display) Issues:
1. Screen Issues – 30%
2. Storage Space – 20%
3. Browser Crashes – 20%
4. Keyboard Responsiveness – 15%
5. Other – 15%
Fixya has created this latest report by sourcing data from its 30 million users and 20 million product problems and solutions. Those interested in viewing the full report can do so here: http://blog.fixya.com/fixyareport/dec2013/tablet-report.html
“Tablets are sure to be one of the most popular gifts this holiday season,” said Fixya CEO and founder Yaniv Bensadon. “With so many choices -- each of which caters to a different type of user -- it’s important for consumers to know the pros and cons of a device before they make a purchase. We want to give the public a fair understanding of what previous device owners are seeing as the most common problems, while also providing some easy fixes for current owners.”
Fixya brings consumers the most comprehensive solution database in the world. Fixya’s unique access to crowd-sourced product Q&A from consumers grants the company transparent data that no other service can claim to provide. Fixya’s troubleshooting data comes from real-life consumer experience with products and product problems.
To learn more about Fixya, visit www.Fixya.com
Fixya is a community based trouble-shooting resource that provides consumer-generated, practical product tips to help consumers solve problems on 20 million products. Fixya is a place where individuals can share real world experiences and connect to provide each other practical advice. From fixing cars, to cameras, to mobile devices, Fixya empowers over 30 million monthly visitors to repair and improve upon products they already own via its website and on mobile devices around the globe. Fixya is a venture-funded company with offices in San Mateo, California.
For more information, visit www.Fixya.com, email a question via our contact page at http://www.Fixya.com/contact or follow Fixya on Twitter at twitter.com/Fixya
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