HP Transforms IT Organizations into Service Brokers
HP today announced HP Propel, a cloud-based service solution that enables IT organizations to deliver self-service capabilities to end users, resulting in improved service delivery, quicker time to value and lower administration costs.
IT organizations face increasing pressure to speed delivery and ensure availability of critical services that drive innovation, all while controlling costs. In addition, business users expect IT to deliver a consumer-inspired experience, such as instant access to information from mobile devices, while maintaining enterprise-grade security and control.
HP Propel is a self-service portal, catalog and exchange that transforms IT into a broker that can deliver services within an organization with greater speed, flexibility, responsiveness and efficiency.
Available on both desktop and mobile platforms, the free version of HP Propel includes a standard service catalog; the HP Propel Knowledge Management solution, which accelerates user self-service with immediate access to information needed; and IT news feeds delivered via RSS. The premium version extends those capabilities with an enhanced catalog; advanced authentication methods, such as single sign-on; and access to the extended Propel Knowledge Management solution. Clients also can integrate their on-premises service management solutions through the HP-hosted Propel Service Exchange.
HP Propel offers simplicity and ease of use for end users, while providing a unifying framework for enterprise multisourced IT services in the back end. HP Services offers established service management processes, hosting infrastructure, multi-supplier integration and management reference architecture with HP Service Manager, enabling IT to become a services broker.
Energy giant delivers self-service IT portal
E.ON SE—one of the world’s largest investor-owned power and gas companies with facilities across Europe, Russia and North America, and more than 72,000 employees—selected HP Propel to deliver IT services to end users. As an early adopter of the HP Propel service portal, E.ON was able to aggregate multiple catalogs containing more than 10,000 items to a single catalog with about 1,000 items, resulting in a reduction of manual service desk activities by 15 percent and an increase in end-user satisfaction.
“As our business becomes more complex, we believe that open framework and consumerized user experience are central to enabling our self-service strategy aimed to improve performance and cost control,” said Edgar Aschenbrenner, chief information officer, E.ON. “The implementation of HP Propel service portal is a key step towards transforming our IT organization into a strictly service oriented multi-supplier environment.”
Simplified IT service deployment
HP Propel is built on an open and extensible service exchange, with the ability to add catalogs and services as clients’ demands evolve. To further simplify configuration, administration and maintenance of the solution, HP and its worldwide partners provide comprehensive and strategic assessment and transformation services.
Additional benefits HP Propel delivers include:
Increased employee satisfaction and productivity by addressing the full spectrum of IT services demand through a consumer-friendly single engagement point with a self-service catalog that accelerates delivery of IT services.
Improved efficiency of IT organization by reducing service desk incidents and simplifying management of multiple IT suppliers through a single portal.
Protection of current investment in back-end systems and processes as HP Propel is delivered as a cloud service that complements existing deployments.
HP Propel will be available in the Americas and Europe, the Middle East and Africa in January and in Asia Pacific and Japan in March. Additional information is available at www.hp.com/go/propel.
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