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Watchdog Expose Highlights Importance of Safehire Accredited Catering Equipment Hire

As a rogue catering equipment hire company is exposed on the latest episode of Watchdog, the message to customers is clear: it pays to choose a reliable supplier which is capable of meeting their needs.


As a rogue catering equipment hire company is exposed on the latest episode of Watchdog, the message to customers is clear: it pays to choose a reliable supplier which is capable of meeting their needs.

BBC’s Watchdog team was called on to investigate the practices of the London based catering equipment provider, after customers were left without the products and services that they had paid for in good faith. They revealed that the organisation failed to manage to get products to the customer in time, or only turned up with parts of what was required or inadequate substitutes without notifiying customers in advance.

This left event organisers and private clients out of pocket; highlighting the importance of choosing the right catering equipment hire supplier. But how can customers find them?

According to Kevin McGuinness, of Allens Catering Equipment & Furniture Hire, the surest way to choose the right catering equipment hire company is to look for Safehire accreditation.

Reputable companies within the industry are members of the EHA Event Hire Association) which has created the industry standard known as Safehire. In order to achieve Safehire accreditation, businesses must use a quality management system which can be monitored and independently audited every year.   Only If they can demonstrate that they have implemented practices to address business risks and opportunities in equal measure can they retain the Safehire accreditation.  That’s why customers should always consider Safehire when choosing a catering equipment hire company.

Allens are one of the leading catering equipment hire providers in London and the South of England. The company offers a wide array of products and furniture. They can deliver to individual events for up to 1500 people; and on any given day could cater for as many as 60 or 70 events.

Following the BBC’s expose, Kevin McGuinness said: "The Watchdog investigation is potentially very damaging for the whole industry because nobody wants to be left stranded without the equipment that they require for their events particularly with special celebrations such as weddings or significant birthdays or very important commercial events.  

A very good point raised in the documentary was about the difficulty of being able to manage stocks if everything hired out does not come in when expected -- but a good reputable company should be able to monitor their situation in advance; and be able to buy in to make up shortfalls or offer alternatives to ensure that nobody is let down at the last moment.  

“It is a shame that the report didn’t demonstrate what a good hire company would look like. Allens Hire could have demonstrated this, leaving the consumer with more confidence in the industry. The company that was featured was not a professionally managed hire business and had no credibility.  They simply had a pretty website but no proper organisation behind it.”

The award winning provider, Allens Catering Equipment & Furniture Hire, works with a number of the premier caterers in London. The company’s staff are trained comprehensively to understands the venues that they deliver to; which often include museums, art galleries and even palaces.

As one of the largest, and most reputable, suppliers in catering equipment and furniture hire, Allens have the resources to respond to customer queries and complete projects requiring large volumes of equipment without the need to outsource to another provider.

For more information, visit today.


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