Avaya Positioned as a Leader by Gartner in Magic Quadrant for Unified Communications
• Avaya present in the Leaders Quadrant for the fifth consecutive year
• Positioning based on ability to execute and completeness of vision
Santa Clara, CA – Avaya announced today that it has been positioned in the Leaders Quadrant in the Gartner Magic Quadrant for Unified Communications* for 2013. This is the 5th consecutive year that Avaya has been placed in the Leaders Quadrant and recognized as a key industry player in the unified communications (UC) and collaboration space.
According to Gartner, the enterprise UC market continued to mature over the past 12 months and is now considered by Gartner to be entering the early mainstream adoption phase. The trusted analyst firm predicts that products and best practices both for deployment and increasing end-user adoption will continue to mature during the next several years.
The report also cites that the stakes for vendors in the enterprise UC market are exceedingly high and, in some cases, existential due to significant costs, visibility and the business impacts of enterprise technology decisions. According to Gartner, five UC characteristics will have an important effect on the success of a UC product and the satisfaction of users:
1. User experience (UX)
4. Cloud and hybrid
5. Broad solution appeal
Avaya continues to focus on these characteristics, with mobility and broad solution appeal being at the forefront of innovative solutions. Avaya is constantly exploring how enterprises are adapting as users, customers, and partners by bringing their own mobile devices into the workplace. Integrating mobility into business processes holds enormous potential to revolutionize the way businesses operate, and Avaya is helping to lead the revolution.
Interoperability and broad solution appeal also mean that many companies need to accommodate a variety of vendors. Avaya’s open, mobile communications platform offers a “full stack” solution as well as allows integration of systems, devices and applications from multiple vendors that reflect the reality of most business IT environments today. Avaya Aura®, the core communications platform, leverages SIP architecture to simplify networks, integrate applications and connect users at every location.
Avaya’s Unified Communications solutions simplify the growing number of technologies that businesses and end users deal with every day. With Avaya’s open architecture and people-centric voice, video, conferencing, presence and messaging applications, users can simply communicate and collaborate in real time, in the mode best suited to each interaction with the device they choose.
“Avaya’s collaboration portfolio enables enterprises of all sizes to seamlessly integrate technologies, regardless of vendor, to increase productivity. Advancements in our Avaya Aura and Avaya IP Office solutions illustrate our focus on scalable technology that increases business agility and lower costs. Our continued innovation in unified communications with an emphasis on mobility will ensure Avaya’s position as a leader in the industry.”
Gary E. Barnett, senior vice president & GM, Collaboration Platforms
*Gartner, Inc., Magic Quadrant for Unified Communications, Bern Elliot, Steve Blood, July 31, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “potential,” “predict,” “should” or “will” or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya’s filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
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