ACI Awards 2013: Hamburg Airport secured coveted title of “Best Airport Europe”

Hamburg Airport may continue to officially call itself “Best Airport in Europe”. For the second time in a row Hamburg Airport won the highly regarded ACI (Airport Council International Europe) Award in the category 10-25 million passenger.
The awards were presented to the winning airports by Olivier Jankovec, Director General ACI EUROPE, Angela Gittens, Director General ACI WORLD and Frank Brenner, Director General EUROCONTROL. The group of independent experts judged as follows: Hamburg Airport secured the Award due to its work across a broad range of areas, with a record of excellence in the majority of the judges´ criteria. In particular Hamburg Airport was singled out for its attributes such as free WIFI, an extensive social media presence, a strong emphasis on environmental and community relations and its active engagement in airport research with the community. The airport was also noted for its good information towards persons with reduced mobility.
Michael Eggenschwiler, CEO of Hamburg Airport: “It is a great honour that we have received the title ‘Best Airport Europe’ for the second time. Because of its proximity to the city, the airport carries a special responsibility for the surrounding area, especially for the environment with sustainable environmental work as well as transparent public relations and community work.”

In Istanbul the awards were presented in the course of the 23rd ACI EUROPE Annual Congress hosted by TAV Airports attended by 450 leading personalities in the industry and the aviation industry. Airports from across Europe are evaluated in such key areas as customer service, community relations and environmental issues.

ACI EUROPE is the European region of Airports Council International (ACI), the only worldwide professional association of airport operators. ACI EUROPE represents over 450 airports in 46 European countries. The ACI Europe Best Airport Awards were presented for the ninth time this year.