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HEINEKEN chooses Orange Business Services as its global communications provider

Orange supports HEINEKEN in its ambition to expand in high-growth markets and enhance communications for 60,000 employees globally


Paris and Amsterdam - Heineken NV (“HEINEKEN”), the world’s most international brewer, has chosen Orange Business Services to unify the majority of its global communications infrastructure connecting 60,000 employees across 1,100-plus sites in 53 countries, under a 5-year, multimillion euro contract.

a secured, flexible network to support HEINEKEN’s global operations and expansion

Relying on its direct presence in 166 countries, Orange Business Services will deploy a highly secured and scalable private network to HEINEKEN’s existing locations around the world including a wide range of countries such as: Belarus, Brazil, Ethiopia, La Réunion, Poland, Russia, St. Lucia, and South Korea.
The network solution has been designed to support HEINEKEN’s international expansion and will enable rapid deployment to new locations especially in high-growth regions such as Africa, Asia Pacific and Latin America where the global brewer has a strong presence.

advanced communication and collaboration services to optimize user experience

The network connectivity will provide a robust platform for Orange Business Services to integrate:

* remote access solutions to allow HEINEKEN’s employees to securely access their work environment;
* application and network optimization solutions to ensure communication fluidity and prioritization of business critical applications; and
* audio conferencing and global voice services to enable reliable, enterprise-class call quality for more productive meetings.

Plans are underway to deliver video conferencing and telepresence services in the near future.

“We are constantly looking for ways to better leverage our global scale and to support growth in developing markets,” said Frans Eusman, chief business services officer, HEINEKEN. “Optimizing our communication infrastructure is a key enabler for this. We turned to Orange Business Services to help us achieve some key business goals in this area, such as network consolidation, lower total cost of ownership and enhanced governance, with the flexibility to cater to sustainable top-line growth and improved employee collaboration across the Heineken organization. As a key to HEINEKEN business continuity, Orange Business Services provides end-to-end application and network performance monitoring and stringent service level commitments.”

“We are very proud to have one of the world’s leading brewing companies as our new client,” said Helmut Reisinger, senior vice president, Orange Business Services Europe, Russia & CIS.
“By offering access to world-class innovation and new collaborative technologies, Orange brings real business value to Heineken as it looks for ways to leverage the scale of its global organization. With a direct presence in 166 countries around the world, Orange can effectively deliver global solutions to Heineken.”

about Orange

France Telecom-Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2012 and has 170,000 employees worldwide at 31 March 2013, including 104 000 employees in France. Present in 32 countries, the Group has a total customer base close to 230 million customers at 31 March 2013, including 172 million mobile customers and 15 million broadband internet (ADSL, fibre) customers worldwide. Orange is one of the main European operators for mobile and broadband internet services and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies.

With its industrial project, “conquests 2015”, Orange is simultaneously addressing its employees, customers and shareholders, as well as the society in which the company operates, through a concrete set of action plans. These commitments are expressed through a new vision of human resources for employees; through the deployment of a network infrastructure upon which the Group will build its future growth; through the Group’s ambition to offer a superior customer experience thanks in particular to improved quality of service; and through the acceleration of international development.

France Telecom (NYSE:FTE) is listed on NYSE Euronext Paris (compartment A) and on the New York Stock Exchange.

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Orange and any other Orange product or service names included in this material are trade marks of Orange Brand Services Limited, Orange France or France Telecom.


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