InsightSoftware.com Receives Glowing Reviews in Quarterly Customer Satisfaction Survey
Customers praise InsightSoftware support team for expert product knowledge and fast, efficient response time
DENVER, May 23, 2013 – InsightSoftware.com (Insight), the makers of the award-winning InsightUnlimitedTM reporting, budgeting and reconciliation solution for Oracle E-Business Suite and JD Edwards, today announced its customer support team received a satisfaction score of 96% during the first quarter of 2013, up one point from its annual average of 95% in 2012. This impressive score means 96% of Insight customers who completed a customer service satisfaction survey said they were either “satisfied” or “very satisfied” with their Insight customer service experience during the first quarter of the year.
Insight customers who completed the survey were asked to rate their satisfaction with Insight’s support team according to the following questions:
- How satisfied were you with the level of support provided to resolve your issue?
- How satisfied were you with the response time to your case?
- Was your case closed to your satisfaction?
“Too often, software companies think their obligation to the customer ends after the sale is made. Insight is different. We pride ourselves on providing our customers with direct access to an expert staff who can resolve issues quickly and efficiently at any point during or after the implementation,” said Janet Tinucci, client services director at InsightSoftware.com.
Surveyed customers were also asked to elaborate on their answers with comments and suggestions. In addition to highly rating their experience, customers praised Insight’s support team for their expert product knowledge and fast, efficient response time. A sampling of positive comments include:
- “Insight’s issue response time is the best in the industry! You are the gold standard.”
- “Insight’s support team never fails to amaze me.”
- “The best part was, I didn’t contact anyone when I had trouble setting up my account, (I was going to deal with it later) but somehow the info got relayed, and I was notified it was fixed.”
- “The support was fantastic and proactively assessed, trouble-shot the problem, and provided the solution. It worked!!!”
In addition to regularly polling customer satisfaction scores, Insight has incorporated a community portal to its software, the first company of its kind to do so. Insight’s Community Portal empowers teams to connect with Insight’s support team, share best practices with financial industry peers and ultimately provide valuable financial insight to their businesses like never before.
“These types of innovative approaches to customer service are what makes Insight support really stand out,” continued Tinucci. “We make support available to customers on their terms, not ours.”
InsightSoftware.com provides hassle-free reporting solutions to Oracle E-Business Suite and JD Edwards users. Their solutions help companies address changing business challenges and are installed in hours, providing an immediate ROI. With over 650 customers and 45,000 users, InsightSoftware.com solutions are enabling end users to deliver answers to business-critical questions in minutes. www.insightsoftware.com.
Oracle, Oracle E-Business Suite, and JD Edwards are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
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