Mountain America Credit Union Uses Database Performance Software to Enhance User and Customer Experience
Boulder, Colo., May 13, 2013 – Mountain America Credit Union has selected Ignite by Confio Software to help integrate development and operations all the while improving performance of its internal database systems. The benefit of Ignite to Mountain America has been faster database problem resolution and better user experiences.
Like most large enterprises, Mountain America regularly updates and refines its applications. However, not every update was instantly successful, leading to issues including some users being unable to login to certain applications, impairing their ability to successfully deliver high-quality service to credit union members. However, now that Mountain America has implemented Ignite across its database environment, the credit union can spot trends and start making plans to resolve issues within its environment before user problems strike. In addition, Mountain America developers can view their servers so they can see how their code is hitting the database. This increases the collaboration between development and operations, resulting in better support for business applications.
“Before Ignite, we could spend hours trying to troubleshoot structural and performance problems with external applications,” said Jeremy Allen, database administrator for Mountain America Credit Union. “Using Ignite, we can quickly find bottlenecks and make suggestions to our vendors and internal developers to improve our systems. We used several different products in our quest for a great tool, and while all of them had their individual strengths, Ignite was much easier to navigate and use to find bottlenecks.”
“Mountain America Credit Union serves hundreds of thousands of members across several states so availability and usability of its mobile applications, online account access, branch services and ATM machines needs to be second-to-none,” said Tony Kraayenbrick, Confio’s account manager. “Helping high-quality organizations like Mountain America deliver their best to customers is what Ignite is designed to do.”
Ignite is a database performance monitoring solution that improve service and reduces the cost of operating Oracle, SQL Server, DB2 and Sybase databases in physical or VMware environments. Ignite also enhances integration between teams, creating a more fluid DevOps environment in enterprise organizations.
“We are committed to providing exceptional service to our members, and the right technology is critical to helping us do that,” continued Allen from Mountain America.
For more information about Confio’s solutions for DBAs, developers and IT managers, please visit www.confio.com.
About Mountain America Credit Union
Mountain America Credit Union has more than $3 billion in assets and serves more than 400,000 members wherever they are through online and mobile banking, Mountain America branches in five states, and more than 30,000 ATMs and 5,000 shared branching locations nationwide. With Utah credit union roots dating back to the 1930s, Mountain America has become a tradition for many members, offering a variety of financial products and services for consumers and businesses, including savings accounts, auto loans, checking accounts, mortgage loans, business checking, SBA loans and retirement options. Visit www.macu.com for more information.
About Confio Software
Confio Software is the leader in database DevOps performance solutions for DBAs, developers, and IT managers to accelerate application delivery, speed problem resolution, and reduce cost of IT operations. Confio’s flagship product, Confio Ignite™ improves software development and service delivery for systems based on Microsoft SQL Server, Oracle, IBM DB2 and SAP Sybase databases, running on VMware virtual servers as well as physical servers. Recognized as the fastest growing database performance solution company in the past two years, Confio has earned recognition on the Inc. 500/5000 and Deloitte Technology Fast 500 lists. Founded in 2004, Confio products are developed and supported from the Boulder, CO headquarters. For more information visit www.confio.com.
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