Iberia and Panasonic “Toughbook“ Revolutionise Airport Management with the Latest Technology and Mobile Solutions.
At T4 in Marid-Barajas Airport
-Iberia’s T4 hub is the world’s first airport terminal to use mobile devices for most ramp services.
-Iberia relies on the Toughbook line made by Panasonic, a leading provider of mobile solutions with its robust laptops and tablets, which resist shocks and foul weather conditions.
-For Iberia, the benefits of using these devices are the elimination of paper, the supply of real-time information about all processes, a greater capacity to anticipate issues, and shorter task completion times, which all add up to improved flight punctuality.
-The introduction of mobile devices for airport service management is part of Iberia’s Ágora project aimed at increasing efficiency and punctuality at T4, while improving the customer’s airport experience. T4 was voted the world’s third best air terminal in the most recent survey by Skytrax.
Madrid, - -Iberia, Panasonic, and Spain’s AENA airport authority today unveiled the latest technology and most advanced applications that will be used to manage all handling services at Iberia’s T4 hub at Madrid-Barajas airport.
Iberia is using a range of Panasonic, mobile devices to increase efficiency in all tasks involving the aircraft, which will serve to boost the punctuality of the more than 600 flights the Spanish airline operates each day at Madrid-Barajas airport.
The technology will make the T4 the world’s first airline hub in which mobile devices are used in all processes and tasks. Iberia’s Deputy Coordination and Hub director Dimitris Bountolos said: “We are witnessing a real milestone in the industry –no other handling operator has deployed mobile devices to coordinate all ramp services.”
Specifically, Iberia has developed advanced software applications that can be accessed from the Panasonic devices and that will facilitate and improve the efficiency of such basic and vital tasks as the following:
-refuelling and inspection of ground equipment –platforms, stairs, push backs, etc.
-baggage handling including loading/unloading, sorting, and delivery
-coordination of all tasks to prepare an aircraft for take-off (refuelling, loading meals, cargo, etc.)
-de-icing (when required)
Advantage of a mobile system: real-time data and anticipation
The use of Panasonic mobile devices gives Iberia ground staff access to real-time information about all processes, helping them to anticipate possible incidents, improve the management of available resources, and reduce the time required for completing each task.
For Iberia, the key advantages of mobility are to be found in the enhanced efficiency with which all handling tasks are coordinated and performed, the resulting increase in punctuality, and the environmentally desirable elimination of paper in all ramp operations.
Thanks to the Panasonic Toughbook division, making robust and resistant mobile devices, Iberia is now equipped with shock-proof, weather-proof devices with high-visibility displays, suited for use in the airport environment. Panasonic Toughbook’s country manager Francesc Castro noted that “mobility is an increasingly important strategic element for large companies like Iberia. With their needs in mind, Panasonic has designed robust professional devices that enable staff to carry out their duties at any time and from any location, even ones formerly unthinkable.”
Mobility as strategic priority: the Ágora project
Iberia’s adoption of mobile technology at T4 is part of the company’s strategic plan to make its hub one of the best in the world. Early in 2012, the airline, in collaboration with Spain’s airport authority AENA, launched the Ágora project, aimed at improving efficiency, flight punctuality, and the passenger’s airport experience via a number of innovations in the areas of check-in, embarkation, connecting flights, arrivals, and handling services. T4 of Madrid airport was recently voted the world’s third best air terminal in the most recent survey by the prestigious air travel market consultancy Skytrax.
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