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PaymentOne Expands Use of ProactiveNet


ProactiveNet Scales with Leading Online Payment Service Provider

SANTA CLARA, CA, July 26, 2006 - ProactiveNet, Inc., the time-to-value leader in Business Services Management (BSM), today announced that PaymentOne, one of the world’s fastest growing online Payment Service Providers, has expanded their use of ProactiveNet’s award-winning BSM solution. Initially deployed in 2002, ProactiveNet was selected based on its real-time performance monitoring and data analysis capabilities. Since that time, the amount of monitored devices has more than doubled. ProactiveNet tracks the end-to-end IT infrastructure, which supports millions of transactions and billions of dollars of e-commerce, and all the equipment in the disaster recovery center.

“We use ProactiveNet on every production device in the data center, including customer-facing applications, internal email servers, switches – everything,” said Carl Bralts, Director, Network Engineering & Computer Operations, PaymentOne. “The solution is a director’s best friend. It tells me proactively if something’s going wrong before it becomes a real issue, and it tells me where to look if there is a problem. It’s saved a lot of grief.”

PaymentOne’s advanced “No Credit Card Required” payment and marketing services increase digital merchant revenue by 15%-45%. PaymentOne’s flagship PhoneBill service enables consumers to simply charge digital services to their existing phone and broadband bills, without having to disclosure sensitive private financial or credit card information. The PaymentOne Carrier Network ™ (PCN) provides a single integration point and direct access to over 150 million billable consumers across more than 1000 network operators. PaymentOne clients have generated over $2 billion in incremental revenues and have acquired millions of new subscribers previously unreachable.

“If there’s a potential problem somewhere in the infrastructure that could affect the end user experience, we will know about it and fix it before it ever impacts our customers,” continued Bralts. “When you’re doing business online, reliability is a powerful motivator for your customers. As digital commerce expands and our customer base continues to rapidly grow, we plan to keep using ProactiveNet as one of the important elements of our overall IT infrastructure strategy.”

ProactiveNet works by automatically learning the normal performance behavior of every monitored entity across the end-to-end infrastructure, and can thereby solve difficult challenges like brownouts or intermittent problems. If performance degrades, ProactiveNet sends actionable alerts that help IT staff find and fix the anomaly before SLAs or end users are impacted. This capability virtually eliminates irrelevant alerts, so IT can focus on issues that threaten business services delivery. ProactiveNet’s patented service analytics engine also provides the unique ability to link SLA performance data directly to the performance of the IT infrastructure in real-time.

“PaymentOne is a strong example of a ProactiveNet customer leveraging the flexibility and scalability of our technology to better serve its expanding base of customers,” said Ajay Singh, president and CEO of ProactiveNet. “We’re pleased to be working with the company as they are truly deserving of their industry recognition and rapid growth.”
About PaymentOne

PaymentOne Corporation is one of the world’s fastest growing online Payment Services Providers (PSPs). Founded in July 2000, PaymentOne has pioneered payment and marketing services that connect digital merchants and network operators and accelerate the adoption of online content and services by over 25%. Based in Silicon Valley, PaymentOne has generated over $2 billion in new digital revenue over the last 36 months for its clients and partners. The company manages a network of over 1000 telecommunication/broadband providers, mobile operators and content partner including leading ISPs, BSPs, Telcos, broadband operators and media companies such as America Online, United Online, NetZero and Time Inc. To help online merchants attract, convert and retain a wider audience, PaymentOne’s integrated suite of revenue optimization services include a unique set of non-credit card payment alternatives, macro and micro payments, identity verification and fraud detection, traditional payment processing, global payments, and a co-marketing distribution network. The company’s flagship PhoneBill service provides merchants with access to over 180 million consumers with mobile, broadband and land line accounts. To learn more about PaymentOne, visit or call 800-747-4028.
About ProactiveNet

ProactiveNet, Inc. is the “Time-to-Value” leader in Business Services Management software solutions for Global 2000 and leading e-commerce companies. The company’s patented Service Analytics™ technology is unmatched in its ability to link business process performance to the performance of the end-to-end IT infrastructure in real-time. This powerful capability is what enables ProactiveNet customers to receive early warnings; eliminate downtime; eliminate finger-pointing meetings; dramatically reduce the amount of clutter on enterprise management consoles; speed root-cause analysis; and solve difficult-to-diagnose IT problems such as brownouts or intermittent abnormalities.

Customers include E*TRADE FINANCIAL, Hoover’s Online, MoneyGram, and McKesson Corp. ProactiveNet delivers key capabilities to companies implementing ITIL best practices and has been offering end-to-end business and IT services management solutions since 1997. The company is headquartered in Santa Clara, California with international offices in India and the UK.

ProactiveNet, the ProactiveNet logo, Intelligent Thresholds, and all ProactiveNet product names and/or slogans are trademarks or registered trademarks of ProactiveNet, Inc. in the U.S.A. and/or other countries. Protected by Reg. U.S. Patents. All other marks are the property of their respective owners, and are used for identification purposes only.


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